Smith.ai Virtual Receptionists

About Smith.ai Virtual Receptionists

Smith.ai Virtual Receptionists offers live virtual receptionist services and lead intakes for growing businesses. This North-American virtual receptionist of Smith.ai can be used to capture & qualify leads, book new clients on behalf of a company and build better relationships with the existing clients in real-time. The software features 24/7 live agents, who are professional and friendly and can answer calls on behalf of an organisation in a cheerful manner, thus making the clients happy. Companies are also allowed to personalise the reply tones and information that are to be provided during live calls. Smith.ai Virtual Receptionists also have years of experience answering phones and speaking in clear American English. At Smith.ai the live receptionists can even make real-time call transfers to relevant destinations. Other services found within the software are 24/7 website chat support, appointment scheduling, Facebook messages, Lead screening & Intake.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $140.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%
Reviews

69%
Momentum

63%
Popularity

64%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business

API Support

NA

Modes of Support

24/7 (Live rep), Online

Smith.ai Virtual Receptionists Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Smith.ai Virtual Receptionists Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

STARTER $140.00 $140.00 per month

$7 extra per call

Features

20 Receptionist Calls
1 Transfer Destination

BASIC $300.00 $300.00 per month

$6 extra per call

Features

50 Receptionist Calls
2 Transfer Destination

PRO $600.00 $600.00 per month

$5 extra per call

Features

120 Receptionist Calls
5 Transfer Destination

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 11/09/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Smith.ai Virtual Receptionists Pricing

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Smith.ai Virtual Receptionists Reviews

User Rating

4.9/5 (Based on 69 Ratings)

Rating Distribution

Excellent
91.3%
Very Good
7.2%
Average
1.4%
Poor
0%
Terrible
0%

User Sentiments

Professional Receptionists, Detailed Call Summaries, 24/7 Availability, Extensive Integrations

Inconsistent Receptionist, Occasional Missed Calls, Confusing Pricing Structure, Limited Personal Connection

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Review Summary

Smith.ai's Virtual Receptionists consistently receive high praise for their professionalism, responsiveness, and ability to handle inbound calls, including screening out unwanted calls, providing detailed call summaries, and even scheduling appointments. Users highlight the service's ease of use, integration with CRM systems, and cost-effectiveness, making it a valuable asset for solo practitioners and firms seeking to streamline their intake processes and improve client satisfaction.

Pros

Smith.ai handles calls 24/7, ensuring you never miss a potential client.
Their virtual receptionists are professional and courteous, projecting a positive image.
Smith.ai integrates with your existing systems, streamlining your intake process.

Cons

While not a major complaint, some users reported occasional issues with time zone conversions.
Some users found the pricing structure confusing, particularly regarding the definition of 'indepth intake'.
Although not a deal breaker, some users would prefer a standard receptionist to ensure consistent interaction.

AI-Generated from the text of User Reviews

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