Sirena vs Channel.io Comparison

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sirena

Live Chat Software

3.9 25 user ratings

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Channel.io

Live Chat Software

4.9 13 user ratings

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Overview

Description

Sirena is a Zenvia Company, a WhatsApp official BSP (Business Solutions Provider). They develop technology that simplifies communication between businesses and customers. Whether the clients reach through your site, through a social network, or by walking into your store, make sure they receive the fastest and best quality service through WhatsApp. Read more

Place Customer Experience at the Center of the Business. Connect with customers, convert visitors, and collaborate to keep customers engaged. An all-in-one business solution. Live chat, Team chat, CRM and Marketing. Read more

Pricing Options

Free Trial Not Available
Starts at $99.00.

Free Trial Available
Starts at $30.00. Offers Free-forever plan.

SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

67%
Momentum

60%
Popularity

74%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

79%
Reviews

67%
Momentum

65%
Popularity

70%

Features

Total Features	6 Features	4 Features
Common Features for All	Call Me Option Allows your visitors to speak to your agents directly over the phone Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less	Call Me Option Allows your visitors to speak to your agents directly over the phone Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Online	Online
API Support	Available	Available

Reviews & Ratings

User Rating	3.9/5 25 user ratings	4.9/5 13 user ratings
Rating Distribution	Excellent 44% Very Good 24% Average 20% Poor 0% Terrible 12%	Excellent 84.6% Very Good 15.4% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Starts at $99.00.	Free Trial Available Starts at $30.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Basic $99.00 $99.00 per month Pro $299.00 $299.00 per month	Free Free X-Small $30.00 $33.30 per month Small $50.00 $55.60 per month Medium $70.00 $77.80 per month Large $150.00 $166.70 per month Enterprise $200.00 $222.20 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Zendesk Chat 4.5 432 ratings Sirena Vs Zendesk Chat JivoChat 4.2 147 ratings Sirena Vs JivoChat Wazzup Sirena Vs Wazzup Smartchat Sirena Vs Smartchat Video Service Desk	Let's Connect 5 9 ratings Channel.io Vs Let's Connect Smartchat Channel.io Vs Smartchat LiveChat 4.5 1,736 ratings Channel.io Vs LiveChat LiveAgent 4.7 1,922 ratings LiveEngage 3.9 417 ratings Channel.io Vs LiveEngage
	View All Sirena Alternatives	View All Channel.io Alternatives