RingCentral Engage Digital vs Channel.io Comparison

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

RingCentral Engage Digital

Live Chat Software

5 2 user ratings

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Channel.io

Live Chat Software

4.9 13 user ratings

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Overview

Description

RingCentral Engage Digital software is a platform used to connect with customers across the web, social media, and messaging apps. The software offers tools to automate conversations with best-in-class chatbot. Collaborate with teams and can send messages to the right agent based on message content and agent skill set. Gain insights with a drag-and-drop business intelligence dashboards. Read more

Place Customer Experience at the Center of the Business. Connect with customers, convert visitors, and collaborate to keep customers engaged. An all-in-one business solution. Live chat, Team chat, CRM and Marketing. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Available
Starts at $30.00. Offers Free-forever plan.

SW Score & Breakdown

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

67%
Momentum

61%
Popularity

63%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

79%
Reviews

67%
Momentum

65%
Popularity

70%

Features

Total Features	7 Features	4 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	5/5 2 user ratings	4.9/5 13 user ratings
Rating Distribution	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%	Excellent 84.6% Very Good 15.4% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $30.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	RingCentral Engage Custom	Free Free X-Small $30.00 $33.30 per month Small $50.00 $55.60 per month Medium $70.00 $77.80 per month Large $150.00 $166.70 per month Enterprise $200.00 $222.20 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	ChatFlow247 5 1 ratings RingCentral Engage Digital Vs ChatFlow247 LiveEngage 3.9 417 ratings RingCentral Engage Digital Vs LiveEngage LiveChat 4.5 1,736 ratings RingCentral Engage Digital Vs LiveChat Zendesk Chat 4.5 432 ratings RingCentral Engage Digital Vs Zendesk Chat Smartchat RingCentral Engage Digital Vs Smartchat	Let's Connect 5 9 ratings Channel.io Vs Let's Connect Smartchat Channel.io Vs Smartchat LiveChat 4.5 1,736 ratings Channel.io Vs LiveChat LiveAgent 4.7 1,922 ratings LiveEngage 3.9 417 ratings Channel.io Vs LiveEngage
	View All RingCentral Engage Digital Alternatives	View All Channel.io Alternatives