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Atera

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Richpanel logo
Help Desk Software

4.8 94 user ratings

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tender Support logo
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

NinjaOne (NinjaRMM) logo

NinjaOne (NinjaRMM)

Remote Monitoring and Management ...

4.8 1,987 user ratings

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Overview

Description Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems. Read more Tender gives the tools required to deliver great customer support. With Tender, staying connected with the customers is easier than ever. Receive instant notifications, so always in the loop, and reply on the go with the intuitive mobile interface. Use keywords to quickly take action, saving time and ensuring no customer query goes unanswered. One of Tender's standout features is its automatic follow-up reminders, which prompt at the perfect moment, ensuring that never miss a beat. Tender takes care of the complex tasks, allowing to focus on what truly matters—building meaningful relationships with the customers and grow brand. Whether running a small business or a large enterprise, Tender equips with the features necessary to provide exceptional support effortlessly. Read more NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $49.00.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    78%
  • Momentum
    62%
  • Popularity
    78%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    86%
  • Reviews
    64%
  • Momentum
    60%
  • Popularity
    61%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    77%
  • Momentum
    73%
  • Popularity
    94%

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.8/5 94 user ratings
4/5 1 user ratings
4.8/5 1,987 user ratings
Rating Distribution
  • Excellent

    77.7%
  • Very Good

    21.3%
  • Average

    0%
  • Poor

    1.1%
  • Terrible

    0%
  • Excellent

    0%
  • Very Good

    100%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    84.9%
  • Very Good

    14.5%
  • Average

    0.4%
  • Poor

    0%
  • Terrible

    0.2%
User Sentiments
    Not Available
    Not Available

    Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support

    Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs

Review Summary
Not Available
Not Available

The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $9.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $49.00.
  • Free Trial Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

INCUBATOR $9.00 $9.00 per user / month

PRO $50.00 $60.00 per user / month

PRO MAX $100.00 $120.00 per user / month

Enterprise Custom

Standard $49.00 $49.00 per month

Pro $99.00 $99.00 per month

NinjaOne Custom

 
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View Detailed Pricing

Screenshots & Videos

Screenshots Customers panel Collect Requests
+ 2 More
Alerts
+ 3 More
Videos Video Thumbnail
+ 2 More
Not Available Video Thumbnail
+ 4 More

Vendor information

Company Details Located in: San Jose, California Founded in: 2019 Located in: Portland, Oregon Located in: Austin, TX
Contact Details

+1 415-498-1118

https://richpanel.com/

Not available

http://www.tenderapp.com/

+1 888 542-8339

https://www.ninjaone.com/

Social Media Handles

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