Tender Support

About Tender Support

Tender gives the tools required to deliver great customer support. With Tender, staying connected with the customers is easier than ever. Receive instant notifications, so always in the loop, and reply on the go with the intuitive mobile interface. Use keywords to quickly take action, saving time and ensuring no customer query goes unanswered. One of Tender's standout features is its automatic follow-up reminders, which prompt at the perfect moment, ensuring that never miss a beat. Tender takes care of the complex tasks, allowing to focus on what truly matters—building meaningful relationships with the customers and grow brand. Whether running a small business or a large enterprise, Tender equips with the features necessary to provide exceptional support effortlessly.

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Pricing

Free Trial Available
Starts at $49.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

64%
Momentum

60%
Popularity

61%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Tender Support Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Tender Support Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Standard $49.00 $49.00 per month

Tools for busy teams.

Features

Email support
Knowledge base
Community forums
Canned replies
Single sign-on
Advanced reports

Pro $99.00 $99.00 per month

Advanced features.

Features

Private site
Dedicated priority support
Restricted staff accounts
Automatic timeouts
Full CSS customization
Full JS UI access

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Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Tender Support Pricing