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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Re:amaze logo
Live Chat Software

4.6 162 user ratings

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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ChatSupport logo
Live Chat Software

4.7 39 user ratings

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Overview

Description The single most effective way for attracting new customers and keeping existing customers happy is to talk to them. Their mission is to bring customer relationship management back to its roots for small businesses. Reamaze is about having more meaningful and effective conversations with your customers as human beings. They believe this should be simple, intuitive, and most importantly, rewarding for small businesses. Part customer support helpdesk and part contact management, Reamaze offers an intimate way for you to have conversations with your customers wherever they may be and keep track of who they are. Read more They believe in real people. Connection is about feeling heard. And even the most advanced chatbot in the world can’t offer your visitors that feeling. For true connection, you need real people ready to reach out and respond, whatever the channel. Real connection needs real people. We provide the platform for free, but it’s up to you to build those connections. There’s no need for payment info or lifelong contracts in our self-service plan. And regardless of the plan you choose, there are no hidden fees and we don't share your data with anyone. Read more
Pricing Options
  • Free Trial Available
  • Starts at $29.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $19.00. Offers Free-forever plan.
SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    71%
  • Reviews
    78%
  • Momentum
    66%
  • Popularity
    80%

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    71%
  • Reviews
    80%
  • Momentum
    63%
  • Popularity
    64%

Features

Total Features
3 Features
3 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Video Chat Make conversations more personal with video calling between your agents and your visitors

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.6/5 162 user ratings
4.7/5 39 user ratings
Rating Distribution
  • Excellent

    75.9%
  • Very Good

    16.7%
  • Average

    2.5%
  • Poor

    1.2%
  • Terrible

    3.7%
  • Excellent

    76.9%
  • Very Good

    20.5%
  • Average

    2.6%
  • Poor

    0%
  • Terrible

    0%
User Sentiments

    Centralized Communication Channels, Ease of Use, Excellent Customer Support, Extensive Integrations

    Limited Customization Options, Occasional Software Glitches, Complex Admin Navigation, Limited Reporting Functionality

    Not Available
Review Summary

Users appreciate Reamaze's user-friendly interface, saying it's well-designed and easy to navigate. They also praise its customer support, describing it as responsive, helpful, and knowledgeable. Additionally, many users highlight Reamaze's automation capabilities, commending its ability to streamline workflows and save time. However, some users have expressed concerns regarding the limited customization options and the occasional occurrence of technical glitches. Overall, Reamaze is generally well-received by users, with many finding it to be a valuable tool for managing customer interactions.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $29.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $19.00. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

BASIC $29.00 $29.00 per user / month

PRO $49.00 $49.00 per user / month

Starter $59.00 $59.00 per month

PLUS $69.00 $69.00 per user / month

Enterprise Custom

Free (Self Service) Free

STARTUP (Supported Service) $19.00 $19.00 per month

SUPPORT  (Supported Service) $49.00 $49.00 per month

PRO(Supported Service) $59.00 $59.00 per month

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Attract and convert more customer using modern chat features.
+ 2 More
Chat, Connect
+ 2 More
Videos Video Thumbnail
+ 3 More
Not Available

Vendor information

Company Details

Not available

Located in: 800-830-6507
Contact Details

Not available

https://www.reamaze.com/

Not available

https://chatsupport.co/

Social Media Handles

Not available

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