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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Remote Access Software

4.5 381 user ratings

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Overview

Description Pilixo Remote Access web-based remote access & control software is designed using HTML5 Platform. This software is known to offer the fastest HTML5 based remote software solution to its users. It offers seamless remote control facility where users can perform tasks on remote computers with equal ease and confidence. The diagnostic tools available help in easily identifying issues and addressing the same in less time. Users can transfer files as well with the help of Pilixo Remote Access. Sharing screens and collaborating with others virtually is painless, quick and no extra complicated installation is required. Screen sharing and screen recording feature further improve its utility value. Read more RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $55.00.
SW Score & Breakdown
  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    70%
  • Momentum
    60%
  • Popularity
    69%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    86%
  • Momentum
    66%
  • Popularity
    81%

Features

Total Features
0 Features
8 Features
Common Features for All
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 3 More - Show Less
  • Unique Features
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online

    Reviews & Ratings

    User Rating
    4.6/5 23 user ratings
    4.5/5 381 user ratings
    Rating Distribution
    • Excellent

      60.9%
    • Very Good

      39.1%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      58%
    • Very Good

      36.2%
    • Average

      5%
    • Poor

      0.3%
    • Terrible

      0.5%
    User Sentiments
      Not Available

      User Friendly Interface, Fast Remote Connections, Seamless Screen Sharing, Reliable Remote Access

      Unreliable Software, Occasional Connection Issues, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

    Review Summary
    Not Available

    Users appreciate the remote access, screen sharing, and remote control capabilities of the software, which enable efficient troubleshooting and support. It is praised for its user-friendly interface, ease of setup, and compatibility with various devices and operating systems. However, some users have reported occasional connectivity issues, slow response times, and difficulty navigating the software's interface. Additionally, there is feedback suggesting that the pricing could be more flexible to accommodate different business needs.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Available
    • Starts at $55.00.
    Pricing Plans
    Monthly Plans Annual Plans

    RescueAssist $55.00 $69.00 per month

      Not Available
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Pilixo Remote Access screenshot
    + 1 More
    RescueAssist : Connections screenshot
    + 2 More
    Videos Not Available Video Thumbnail

    Vendor information

    Company Details Located in: Coral Springs, Florida - 33067 Located in: Boston, MA
    Contact Details

    Not available

    https://www.pilixo.com/remo/

    1 855 263 2838

    https://get.gotoassist.com/

    Social Media Handles

    Not available

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