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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Pilixo Remote Access web-based remote access & control software is designed using HTML5 Platform. This software is known to offer the fastest HTML5 based remote software solution to its users. It offers seamless remote control facility where users can perform tasks on remote computers with equal ease and confidence. The diagnostic tools available help in easily identifying issues and addressing the same in less time. Users can transfer files as well with the help of Pilixo Remote Access. Sharing screens and collaborating with others virtually is painless, quick and no extra complicated installation is required. Screen sharing and screen recording feature further improve its utility value. Read more Rescue Enterprise Remote Support software is designed to tackle any challenge. Start a remote support session instantly on any device—mobile, tablet, or computer—with Rescue. Access system information, control devices, push configurations, and integrate with apps, whether in or outside the network. Built-in features like permission-based security, PIN validation, IP restrictions, data residency, SSO, AD Sync, and 256-bit AES encryption ensure top-notch protection. Rescue empowers help desk technicians to resolve issues quickly, even on inactive devices, minimizing interruptions. Its customizable interface allows enterprises to personalize every element of customer support, from branding and chat tools to the SDK and over 10 connection methods. Manage everything in a centralized command center, enabling custom security settings, session recording, real-time performance monitoring, and building unlimited user groups. Seamlessly integrate Rescue into the processes to deliver efficient, secure, and uninterrupted remote desktop support for the customers and employees.. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $108.25. Offers Custom plan.
SW Score & Breakdown
  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    70%
  • Momentum
    60%
  • Popularity
    69%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    91%
  • Momentum
    60%
  • Popularity
    74%

Features

Total Features
0 Features
9 Features
Common Features for All
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 4 More - Show Less
  • Unique Features
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 23 user ratings
    4.5/5 25 user ratings
    Rating Distribution
    • Excellent

      60.9%
    • Very Good

      39.1%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      48%
    • Very Good

      52%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments
      Not Available

      Remote Access, Ease of Use, Unattended Access, Robust Features

      Connectivity Issues, Pricing, Mobile Support, Clunky UI

    Review Summary
    Not Available

    Overall, users appreciate LogMeIn Rescue for its remote access capabilities, ease of use, and quick setup. The software's ability to resolve issues promptly, its compatibility with various devices, and the option for unattended access are also praised. However, some users have faced occasional connection issues, limitations in file transfer functionality, and concerns about the pricing structure. Additionally, there have been reports of rare instances of slow response times or lags during remote sessions.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Available
    • Starts at $108.25. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Remote Device Support $108.25 $108.25 per month

    Live Lens Custom

      Not Available
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Pilixo Remote Access screenshot
    + 1 More
    Technician console
    Videos Not Available Video Thumbnail

    Vendor information

    Company Details Located in: Coral Springs, Florida - 33067 Located in: Boston, Massachusetts
    Contact Details

    Not available

    https://www.pilixo.com/remo/

    Not available

    https://www.logmeinrescue.com/

    Social Media Handles

    Not available

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