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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | NinChat is a secure platform for a live chat with customer for your business. The software offers multichannel customer service to solve customer problems. Ninchat is easy to customize and localized according to your needs. You can also embed the chat into your website, mobile site, apps, and Facebook page to improve the performance of your website. The software can be integrated into contact centers and CRM / ERP systems. Create group discussions for teams and topics, as well as advanced statistics with comments and feedback from your customers. It's cost-effective software to build brand loyalty and satisfy customers to maximize sales. Ninchat focuses more on secure communications, custom features, multi-device usage, and high compatibility, etc. Ninchat uses the most robust encryption options available to back up stored data and communication. No installation required. All browsers are supported: Microsft Edge, Internet Explorer 10+, Mozilla Firefox and Google Chrome, Opera and Safari. Read more | JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention. Read more |
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| SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards |
Not Available
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# 5 Highly Rated # 6 Fastest Growing |
| Total Features |
8 Features
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9 Features
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| Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Not Available
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Ease of Use, Affordable Pricing, Real-time Customer Communication, Extensive Integrations Unresponsive Customer Support, Technical Issues, Limited Customization Options, Inadequate Mobile App Functionality |
| Review Summary |
Not Available
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JivoChat, a popular live chat software, garners mixed reviews across various platforms. Many users praise its user-friendly interface, ease of installation, and robust features like chatbots, customizable chat windows, and analytics. However, some users report occasional technical glitches, limited integrations, and a lack of advanced features. While reviewers generally agree on its strengths in customer support and lead generation, opinions vary regarding its pricing and suitability for specific business needs. |
| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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NinChat Custom |
Basic Free Professional $13.00 $19.00 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 4 More
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| Videos |
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+ 1 More
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| Company Details | Located in: Helsinki, Finland - FI-00180 | Located in: Wilmington, Delaware Founded in: 2012 |
| Contact Details |
+358 40 521 6333 |
+1 408-604-0183 |
| Social Media Handles |
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