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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LogMeIn Rescue logo
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Rescue Enterprise Remote Support software is designed to tackle any challenge. Start a remote support session instantly on any device—mobile, tablet, or computer—with Rescue. Access system information, control devices, push configurations, and integrate with apps, whether in or outside the network. Built-in features like permission-based security, PIN validation, IP restrictions, data residency, SSO, AD Sync, and 256-bit AES encryption ensure top-notch protection. Rescue empowers help desk technicians to resolve issues quickly, even on inactive devices, minimizing interruptions. Its customizable interface allows enterprises to personalize every element of customer support, from branding and chat tools to the SDK and over 10 connection methods. Manage everything in a centralized command center, enabling custom security settings, session recording, real-time performance monitoring, and building unlimited user groups. Seamlessly integrate Rescue into the processes to deliver efficient, secure, and uninterrupted remote desktop support for the customers and employees.. Read more Teamflow is a virtual office platform that allows team members to meet, work and hang out together. It tries to bring back the same work from office vibes by enabling the team members to roam around from one meeting room to other just as they used to do in the office. The members’ profiles are depicted in the form of bubbles, and one can hear the other by entering each others bubble zones. Moreover, the spatial audio features present within the same creates a natural environment for hangouts, happy hours and spontaneous chats in real-time. Teamflow brings the best collaboration features into a team. It facilitates remote collaboration with whiteboards, timers, screen-sharing, scratchpads and integrations with some of the most popular apps. Besides offering a shared office space like functionalities the software also takes care of data privacy rules and policies as well. Users can turn off their mic and camera anytime they want. Read more
Pricing Options
  • Free Trial Available
  • Starts at $108.25. Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    83%
  • Momentum
    60%
  • Popularity
    71%

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    60%
  • Momentum
    68%
  • Popularity
    66%

Features

Total Features
9 Features
8 Features
Common Features for All
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 4 More - Show Less
    • Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
  • + 3 More - Show Less
  • Unique Features
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.5/5 25 user ratings
    Not Available
    Rating Distribution
    • Excellent

      48%
    • Very Good

      52%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    Not Available
    User Sentiments

      Remote Access, Ease of Use, Unattended Access, Robust Features

      Connectivity Issues, Pricing, Mobile Support, Clunky UI

      Not Available
    Review Summary

    Overall, users appreciate LogMeIn Rescue for its remote access capabilities, ease of use, and quick setup. The software's ability to resolve issues promptly, its compatibility with various devices, and the option for unattended access are also praised. However, some users have faced occasional connection issues, limitations in file transfer functionality, and concerns about the pricing structure. Additionally, there have been reports of rare instances of slow response times or lags during remote sessions.

    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $108.25. Offers Custom plan.
    • Free Trial Available
    • Starts at $15.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Remote Device Support $108.25 $108.25 per month

    Live Lens Custom

    Free Free

    Seed $15.00 $20.00 per user / month

    Business $25.00 $30.00 per user / month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Technician console Not Available
    Videos Video Thumbnail Not Available

    Vendor information

    Company Details Located in: Boston, Massachusetts Located in: Beaverton, OR - 97008 Founded in: 2020
    Contact Details

    Not available

    https://www.logmeinrescue.com/

    Not available

    https://www.teamflowhq.com/

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