LiveChat vs Smartsupp Comparison

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveChat

Live Chat Software

4.5 1,736 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smartsupp

Live Chat Software

4.7 598 user ratings

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Overview

Description	LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. Read more	Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. Read more
Pricing Options	Free Trial Available Starts at $16.00. Offers Custom plan.	Free Trial Not Available Starts at $10.00. Offers Free-forever plan.
SW Score & Breakdown	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 91% Momentum 71% Popularity 95%	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 92% Momentum 66% Popularity 83%
SaaSworthy Awards	# 1 Most Worthy # 6 Highly Rated	# 4 Highly Rated # 7 Fastest Growing

Features

Total Features	8 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 1,736 user ratings	4.7/5 598 user ratings
Rating Distribution	Excellent 65.3% Very Good 27.2% Average 5.5% Poor 0.9% Terrible 1.2%	Excellent 75.6% Very Good 20.6% Average 2.7% Poor 0.3% Terrible 0.8%
User Sentiments	Excellent Customer Support, Ease of Use, Extensive Integrations, Real-time Customer Communication Mobile App Functionality, Limited Customization Options, Inconsistent Notifications, Pricing for Additional Agents	Ease of Use, Mobile App Functionality, Customer Communication, Chatbot Functionality Limited Integrations, High Pricing, Lack of Customization, Occasional Technical Issues
Review Summary	LiveChat impresses users with its user-friendly interface, robust features for omnichannel customer support, and strong security measures. It provides efficient and personalized customer service experiences across multiple platforms. Additionally, LiveChat is known for its excellent uptime record and technical support, making it a reliable and widely trusted solution for customer engagement. Overall, customers express high satisfaction with LiveChat's ability to improve their customer service and boost sales through increased efficiency and a reduction in response time.	Overall, users appreciate Smartsupp's user-friendly interface, ease of setup, and helpful live chat features. The ability to monitor website visitors, send proactive messages, and collect customer feedback is highly valued. However, some users have reported occasional technical glitches, limited customization options, and challenges with integrating the platform with specific e-commerce platforms. Additionally, the pricing structure may not be suitable for businesses with limited budgets.
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Pricing

Pricing Options	Free Trial Available Starts at $16.00. Offers Custom plan.	Free Trial Not Available Starts at $10.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Starter $16.00 $19.00 per user / month Team $33.00 $39.00 per user / month Business $50.00 $59.00 per user / month Enterprise Custom	Free Free Standard $10.00 $22.50 per user / month Pro $72.00 $108.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All LiveChat Alternatives	View All Smartsupp Alternatives