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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Issuetrak is an issue-tracking software that can be easily configured to suit the needs of businesses. It simplifies operations by managing complaints, customer support requests, workflow management, help desk tickets, and other tasks. With Issuetrak's automation system, day-to-day operations become more organized by defining unique processes and customizing management. The software comes with in-built features such as report generation, task management, alerts, and notifications to help users stay on top of all the issues reported by customers or employees. Users can also add notes to manage these issues effectively. Additionally, Issuetrak is highly customizable making it easy to integrate into existing systems. Read more | TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup. Read more |
Pricing Options |
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SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 19 Highly Rated # 20 Most Popular | # 19 Fastest Growing # 7 Most Popular |
Total Features |
15 Features
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17 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Ease of Use, Excellent Customer Support, Versatile and Flexible Software, Comprehensive Reporting Features Limited Mobile Functionality, Complex Initial Setup, Limited Customization Options, Outdated User Interface |
Ease of Use, Customizable Ticket Fields, Ticket Automation Features, Extensive Reporting Features Slow Performance, Limited Mobile App Functionality, Lack of Advanced Search Functionality, Limited Knowledge Base Configurability |
Review Summary |
Users generally express satisfaction with IssueTrak's user-friendly interface, praising its intuitive design, ease of use, and quick implementation. The software's customization options and ability to adapt to specific needs receive positive feedback. IssueTrak is also commended for its reliable performance, efficient management of tickets, and effective collaboration tools. However, some users mention occasional glitches and limited reporting capabilities as areas for improvement. Overall, the general sentiment towards IssueTrak is positive, with users highlighting its user-friendliness, customization, reliability, and collaboration features as strengths. |
TeamSupport garners praise for its robust customer support features, user-friendly interface, and ability to streamline communication. Reviewers highlight its effectiveness in managing customer inquiries, facilitating collaboration among teams, and providing comprehensive reporting and analytics. The platform's customization options, knowledge base capabilities, and integrations with popular business tools are also frequently mentioned as strengths. However, some users critique the system's occasional technical glitches and limited scalability for larger organizations. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Cloud $24.25 $27.00 per user / month On-Premises Others Cloud+ Custom |
Essential $35.00 $35.00 per month Professional $49.00 $49.00 per month Enterprise Custom AI Agent $125.00 $125.00 per month |
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View Detailed Pricing
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Screenshots |
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Videos |
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Company Details | Located in: Virginia Beach, VA Founded in: 1992 | Located in: Dallas, TX - 75244 Founded in: 2008 |
Contact Details |
+1 (888) 789-8725 |
+1 (800) 596-2820 |
Social Media Handles |
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