Intercom vs WebsiteAlive Comparison

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Intercom

Live Chat Software

4.5 3,861 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

WebsiteAlive

Live Chat Software

4.7 9 user ratings

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Overview

Description	Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. Read more	WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support efforts can be easily scaled with the business of the users, eliminating the need for one-time investments. Users can customize the tool to sync it with the brand of their company with the ability to add a logo, colors, and more. There is absolutely no programming involved. All that the user has to do is simply copy a code snippet and paste it on his/her website. The agent logins can then be set up within minutes to accept chats. Following this, a dedicated chat widget appears on the website that customers can use to get in touch with the support teams. Other leading features of the tool include one-click call transfer, integration into social media, marketing, and email campaigns, and connecting with popular applications. Read more
Pricing Options	Free Trial Not Available Starts at $59.00. Offers Custom plan.	Free Trial Not Available Starts at $30.00. Offers Custom plan.
SW Score & Breakdown	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 88% Momentum 65% Popularity 97%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 69% Momentum 62% Popularity 76%
SaaSworthy Awards	# 2 Most Worthy # 3 Highly Rated	# 17 Fastest Growing # 10 Most Searched

Features

Total Features	9 Features	9 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.5/5 3,861 user ratings	4.7/5 9 user ratings
Rating Distribution	Excellent 64.3% Very Good 27.7% Average 5.9% Poor 1.2% Terrible 1%	Excellent 66.7% Very Good 33.3% Average 0% Poor 0% Terrible 0%
User Sentiments	User-Friendly Interface, Extensive Integrations, Comprehensive Customer Support, Robust Chat Functionality Confusing Pricing Model, Mobile App Functionality, Limited Email Features, Sluggish Performance	Not Available
Review Summary	Intercom is a popular customer engagement platform praised for its user-friendly interface, customization options, and effective lead generation capabilities. Customers appreciate its live chat feature, which allows for quick and personalized responses. Additionally, Intercom's automation tools help streamline communication and improve efficiency. However, some users mention occasional glitches or limitations in customization and reporting capabilities. Overall, Intercom is a solid choice for businesses looking for a comprehensive customer engagement solution.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $59.00. Offers Custom plan.	Free Trial Not Available Starts at $30.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Conversational Marketing (Business) Custom Conversational Customer engagement (Business) Custom Conversational Support (Business) Custom Start (Small Business) $59.00 $59.00 per month Grow (Small Businesses) $119.00 $119.00 per month	AliveChat $30.00 $30.00 per month AliveChat Plus $50.00 $50.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Zendesk Chat 4.5 432 ratings Intercom Vs Zendesk Chat Crisp 4.4 201 ratings Intercom Vs Crisp Let's Connect 5 9 ratings Intercom Vs Let's Connect ChatFlow247 5 1 ratings Intercom Vs ChatFlow247 ClickDesk 4.1 120 ratings Intercom Vs ClickDesk	LiveChat 4.5 1,736 ratings WebsiteAlive Vs LiveChat LiveAgent 4.7 1,922 ratings Zoho SalesIQ 4.5 406 ratings WebsiteAlive Vs Zoho SalesIQ Smartchat WebsiteAlive Vs Smartchat HelpOnClick 4.4 21 ratings WebsiteAlive Vs HelpOnClick
	View All Intercom Alternatives	View All WebsiteAlive Alternatives