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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. Read more | Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy. Read more |
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| SW Score & Breakdown |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 2 Most Worthy # 3 Highly Rated | # 19 Highly Rated # 11 Fastest Growing |
| Total Features |
9 Features
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7 Features
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| Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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| User Sentiments |
User-Friendly Interface, Extensive Integrations, Comprehensive Customer Support, Robust Chat Functionality Confusing Pricing Model, Mobile App Functionality, Limited Email Features, Sluggish Performance |
Ease of Use, Intuitive User Interface, Extensive Customizations, Quick Integration Lack of Mobile App, Confusing Settings Page, Limited Free Plan Functionality, Occasional Delays in Widget Updates |
| Review Summary |
Intercom is a popular customer engagement platform praised for its user-friendly interface, customization options, and effective lead generation capabilities. Customers appreciate its live chat feature, which allows for quick and personalized responses. Additionally, Intercom's automation tools help streamline communication and improve efficiency. However, some users mention occasional glitches or limitations in customization and reporting capabilities. Overall, Intercom is a solid choice for businesses looking for a comprehensive customer engagement solution. |
Users praise Userlike's user-friendly interface, ease of use, and quick setup process. Its live chat feature is lauded for its efficiency and ability to handle multiple conversations simultaneously. Users appreciate the customization options and integrations with various platforms. However, some users have reported occasional technical glitches and limited reporting capabilities. Overall, Userlike is considered a reliable and effective live chat solution, suitable for businesses seeking to enhance customer communication and engagement. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Conversational Marketing (Business) Custom Conversational Customer engagement (Business) Custom Conversational Support (Business) Custom Start (Small Business) $59.00 $59.00 per month Grow (Small Businesses) $119.00 $119.00 per month |
Free Free Team $90.00 $100.00 per month Corporate $290.00 $320.00 per month Business $720.00 $800.00 per month Flex Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
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+ 5 More
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| Videos |
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| Company Details | Located in: San Francisco, California | Located in: Cologne, Germany |
| Contact Details |
Not available |
Not available |
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