Intercom vs Messagely Comparison

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Intercom

Live Chat Software

4.5 3,861 user ratings

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Messagely

Live Chat Software

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Overview

Description	Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. Read more	Messagely is an intuitive customer support software and messaging platform, helping online businesses drive growth. It also facilitates real-time integration with external platforms like Stripe, Slack, Google Analytics, Calendly, Outlook, Zapier, Zoom, Eloqua, LinkedIn, Marketo, Outreach, BriteVerify, Pipedrive, Google Calendar, Salesforce and Hubspot. Further, Messagely with its inbuilt feature suite helps users set up live chatbots within seconds and enhance lead conversion rates in no time. Businesses can also reach out to individual clients over SMS, emails and push notifications besides converting signups into regular paying accounts. A shared inbox powers up Messagely’s customer support portal, helping users keep track of agent-specific communications as per need. Thus providing adequate follow-ups and real-time resolutions of generated problems. The codeless platform features a customisable user interface, backed by an adequately served knowledge base that is available for offline use. The integrated product suite includes live chat view, business messenger, chatbots, live contact view and more. Read more
Pricing Options	Free Trial Not Available Starts at $59.00. Offers Custom plan.	Free Trial Available Starts at $29.00.
SW Score & Breakdown	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 88% Momentum 65% Popularity 97%	84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 60% Momentum 61% Popularity 73%
SaaSworthy Awards	# 2 Most Worthy # 3 Highly Rated	Not Available

Features

Total Features	9 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 3,861 user ratings	Not Available
Rating Distribution	Excellent 64.3% Very Good 27.7% Average 5.9% Poor 1.2% Terrible 1%	Not Available
User Sentiments	User-Friendly Interface, Extensive Integrations, Comprehensive Customer Support, Robust Chat Functionality Confusing Pricing Model, Mobile App Functionality, Limited Email Features, Sluggish Performance	Not Available
Review Summary	Intercom is a popular customer engagement platform praised for its user-friendly interface, customization options, and effective lead generation capabilities. Customers appreciate its live chat feature, which allows for quick and personalized responses. Additionally, Intercom's automation tools help streamline communication and improve efficiency. However, some users mention occasional glitches or limitations in customization and reporting capabilities. Overall, Intercom is a solid choice for businesses looking for a comprehensive customer engagement solution.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $59.00. Offers Custom plan.	Free Trial Available Starts at $29.00.
Pricing Plans Monthly Plans Annual Plans	Conversational Marketing (Business) Custom Conversational Customer engagement (Business) Custom Conversational Support (Business) Custom Start (Small Business) $59.00 $59.00 per month Grow (Small Businesses) $119.00 $119.00 per month	Basic $29.00 $29.00 per month Plus $49.00 $49.00 per month PRO $79.00 $79.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Zendesk Chat 4.5 432 ratings Intercom Vs Zendesk Chat Crisp 4.4 201 ratings Intercom Vs Crisp Let's Connect 5 9 ratings Intercom Vs Let's Connect ChatFlow247 5 1 ratings Intercom Vs ChatFlow247 ClickDesk 4.1 120 ratings Intercom Vs ClickDesk	LiveChat 4.5 1,736 ratings Messagely Vs LiveChat Zoho SalesIQ 4.5 406 ratings Messagely Vs Zoho SalesIQ ChatFlow247 5 1 ratings Messagely Vs ChatFlow247 Let's Connect 5 9 ratings Messagely Vs Let's Connect Zendesk Chat 4.5 432 ratings Messagely Vs Zendesk Chat
	View All Intercom Alternatives	View All Messagely Alternatives