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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Instant Housecall is a full-featured remote support solution that lets you view and control remote PCs and Macs, on-demand (with no preinstalled software) and unattended any time. Understand your customer’s needs with session chat, automatically logged for a complete audit trail. View multiple monitors with pan and scan dual monitor support. Zoom in and out to see all monitors at the same time or one at a time. Reboot your customer’s computer, even into safe mode, and automatically reconnect. Get notified by SMS any time your customer is trying to reach you. Read more | Rescue Enterprise Remote Support software is designed to tackle any challenge. Start a remote support session instantly on any device—mobile, tablet, or computer—with Rescue. Access system information, control devices, push configurations, and integrate with apps, whether in or outside the network. Built-in features like permission-based security, PIN validation, IP restrictions, data residency, SSO, AD Sync, and 256-bit AES encryption ensure top-notch protection. Rescue empowers help desk technicians to resolve issues quickly, even on inactive devices, minimizing interruptions. Its customizable interface allows enterprises to personalize every element of customer support, from branding and chat tools to the SDK and over 10 connection methods. Manage everything in a centralized command center, enabling custom security settings, session recording, real-time performance monitoring, and building unlimited user groups. Seamlessly integrate Rescue into the processes to deliver efficient, secure, and uninterrupted remote desktop support for the customers and employees.. Read more |
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Remote Access, Ease of Use, Unattended Access, Robust Features Connectivity Issues, Pricing, Mobile Support, Clunky UI |
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Overall, users appreciate LogMeIn Rescue for its remote access capabilities, ease of use, and quick setup. The software's ability to resolve issues promptly, its compatibility with various devices, and the option for unattended access are also praised. However, some users have faced occasional connection issues, limitations in file transfer functionality, and concerns about the pricing structure. Additionally, there have been reports of rare instances of slow response times or lags during remote sessions. |
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Starter $29.00 $39.00 per month Entrepreneur $39.00 $49.00 per month Everything $69.00 $89.00 per month |
Remote Device Support $108.25 $108.25 per month Live Lens Custom |
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| Company Details | Located in: Markham, Canada Founded in: 2007 | Located in: Boston, Massachusetts |
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1-888-838-4050 |
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