LiveChat |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
| Description | HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities. Read more | Natterly is an easy to use live chat support software that enables users to talk to their customers in real-time. The software allows users to significantly boost the sales as it makes sure that the customers browsing the website can easily ask questions from the chatbox without moving from the device. Users can provide the best customer service as being readily available online to help the existing customers is proven to improve customer satisfaction and build retention and loyalty significantly. Natterly enables its users to streamline the sales funnel as with pre messages of the software one can easily prompt customers to start a chat exactly when the user needs them. The software provides users with fine-grained control over exactly how the chat window looks when on the website. Users can edit all the texts or even change the language of texts to match the brand. Natterly keeps every chat safe for the user to view at any time, and the customers can also receive a copy of their conversations through emails. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 12 Highly Rated # 14 Fastest Growing |
Not Available
|
| Total Features |
9 Features
|
7 Features
|
| Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
|
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
Not Available
|
| Rating Distribution |
|
Not Available
|
| User Sentiments |
Affordable Pricing, Excellent Customer Support, User Friendly Interface, Extensive Customization Options Occasional Bugs, Limited Integrations, Unreliable Mobile App, Lack of Chatbot Functionality |
Not Available
|
| Review Summary |
HelpCrunch users praise its ease of use, affordability, and comprehensive customer support. They appreciate the wide range of features, such as live chat, email marketing, and knowledge base, that enable them to engage with customers effectively. The detailed reporting and analytics are also valued for providing insights into customer behavior and improving support strategies. However, some users have mentioned occasional technical glitches and a learning curve associated with the platform's advanced features. Overall, HelpCrunch is considered a reliable and user-friendly customer support solution that offers robust features at a competitive price. |
Not Available
|
| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Standard (Live chat) $12.00 $15.00 per user / month Premium(Live chat) $20.00 $25.00 per user / month Enterprise(Live Chat) Custom Standard (Live Chat and Email) $23.00 $29.00 per user / month Premium (Live Chat and Email) $39.00 $49.00 per user / month Enterprise (Live Chat and Email) Custom |
Natterly $10.00 $10.00 per month |
|
View Detailed Pricing
|
View Detailed Pricing
|
| Screenshots | Not Available |
|
| Videos |
+ 2 More
|
Not Available |
| Company Details | Located in: Wilmington, Delaware | Located in: London, United Kingdom |
| Contact Details |
+1 650-741-0034 |
Not available |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
