HappyFox Chat vs Sparkcentral Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HappyFox Chat

Live Chat Software

4.6 121 user ratings

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sparkcentral

Live Chat Software

4.7 275 user ratings

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Overview

Description	HappyFoxChat helps triggering up customer conversation with multiple attractive features. Real-time chatting with website visitors helps one tackle customer complaints more directly and tactfully. It offers live chat integration for helping you to automatically synchronizing and collecting customer data from multiple business apps within your chat interface. You can install it on multiple devices and system, like Android, Mac, Window etc. HappyFoxChat contains a myriad of live chat features like geo targeting, knowledge database, agent scheduling, offline form, persistent chat, shortcut-messages, routing, white label branding, proactive invitations, visitor targeting etc. Read more	Sparkcentral allows users to manage all the asynchronous messaging channels with human and virtual customer service agents. At the core of the Sparkcentral Digital SaaS Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volumes. Channels they support include WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging. Read more
Pricing Options	Free Trial Available Starts at $29.00.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 78% Momentum 62% Popularity 81%	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 91% Reviews 77% Momentum 62% Popularity 82%
SaaSworthy Awards	# 20 Highly Rated	Not Available

Features

Total Features	7 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 121 user ratings	4.7/5 275 user ratings
Rating Distribution	Excellent 66.9% Very Good 28.9% Average 1.7% Poor 0.8% Terrible 1.7%	Excellent 67.3% Very Good 31.6% Average 1.1% Poor 0% Terrible 0%
User Sentiments	Ease of Use, Extensive Integrations, Real-time visitor interaction, Canned Responses Limited Customization, Mobile App Issues, Reporting limitations, Lack of advanced notification options	User-friendly interface, Efficient customer support management, Seamless social media integrations, Comprehensive reporting and analytics Limited third-party API integrations, Lack of multiple CRM connections, Limited historical data scaling, Mobile app unavailability
Review Summary	Overall, customer reviews indicate high satisfaction with HappyFox Chat's ease of use, functionality, and effectiveness in improving customer support. Many users praise its user-friendly interface, customizable features, and real-time analytics for efficient team collaboration and tracking performance. Additionally, reviewers appreciate the prompt and helpful customer support provided by the HappyFox team.	Sparkcentral is generally well-received by users, earning praise for its intuitive interface, robust features, and excellent customer support. Reviewers highlight its ability to centralize and manage customer interactions across various channels, streamlining communication and improving team collaboration. The platform's automation capabilities and customizable reporting features are also appreciated, enabling businesses to optimize their customer engagement strategies. While some users mention occasional technical glitches or a learning curve for new users, the overall sentiment towards Sparkcentral remains positive, with many users emphasizing its positive impact on their customer service operations.
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Pricing

Pricing Options	Free Trial Available Starts at $29.00.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Starter $29.00 $29.00 per month Growth $49.00 $49.00 per month Scale $149.00 $149.00 per user / month Scale Plus $299.00 $299.00 per month	Sparkcentral Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All HappyFox Chat Alternatives	View All Sparkcentral Alternatives