Freshchat |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | A Live Chat platform where queries converted to actionable insights. 24x7 support available that makes your website an interactive one. A customer engagement platform, where agents engage with visitors of your website and convert them into sales leads. The chat and account details, a total number of chats our Agents have done for you can be viewed through a personal dashboard. White label is available. FAQS is solved online within 48 hours. Read more | Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. Read more |
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| SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 4 Highly Rated # 9 Most Popular |
| Total Features |
4 Features
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9 Features
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| Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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| User Sentiments |
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Ease of Use, Real-time customer communication, Efficient customer support ticket management, Extensive integrations Limited Customization, Occasional Software Glitches, Inconsistent Mobile App Performance, Unintuitive Trigger Functionality |
| Review Summary |
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Zendesk Chat, a popular customer service platform, garners mixed reviews across platforms. Users praise its ease of use, customizable features, and integration capabilities. However, some users express dissatisfaction with its pricing structure, occasional technical glitches, and limited reporting options. While users appreciate the platform's user-friendly interface and comprehensive features, they also highlight the need for improved reporting capabilities and more affordable pricing plans. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Economy $199.00 $199.00 per month Standard $399.00 $399.00 per month Professional $699.00 $699.00 per month Premium $999.00 $999.00 per month |
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View Detailed Pricing
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| Screenshots |
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| Company Details | Located in: Jaipur, India | Located in: San Francisco, California |
| Contact Details |
+91 (0) 141 403 2353 |
888-670-4887 |
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