Datto RMM vs Syncro Comparison

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Datto RMM

Remote Monitoring and Management ...

4.7 653 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Syncro

Remote Monitoring and Management ...

4.6 319 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

NinjaOne (NinjaRMM)

Remote Monitoring and Management ...

4.8 1,987 user ratings

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Overview

Description

Datto Remote Monitoring and Management (RMM) is a fully secure, cloud technology-based online platform that enables remote securing, managing, monitoring, and supporting of endpoints by MSPs in an attempt to lower the costs and elevate the efficiency of service delivery. It increases the efficiency of your service delivery by leveraging RMM automation and elevates your business’s growth by 100% cloud protection. Datto RMM effectively reduces your cost and increases your efficiency by centralized management of your client's endpoint. The powerful features of the software ensure scalability, affordability, and usability. It acts on risk reduction and management of crypt ransomware and provides valuable reports and insights to the clients. It regularly introduces new features and additions to enhance the client’s IT delivery service. Clients can remotely monitor and manage their complete customer base that leads to operational overhead cost reduction and tech team empowerment. The software offers an exponential increase in client security and a free demo before purchase. Read more

With an all-in-one RMM, PSA, and Remote Access platform, they can start, run, and expand their MSP business. Reduce operational overhead and save time addressing their clients' demands so they can focus on closing new sales and providing top-tier solutions. Syncro provides them with an all-in-one solution for their clients, including unlimited PC and Mac agents (no per-device fees), contract administration with integrated billing, policy inheritance, built-in remote access, and interfaces with top-tier partners. Invoicing, credit card payments, help desk, customer management, automation, scripting, remote access, email marketing, and other managed IT services are all included in this RMM and PSA platform.Syncro is adaptable to their business's demands and operations, allowing them to run a more effective and lucrative operation every day. Syncro is constantly adding new features based on community feedback, ensuring that they always have the functionality they need in one place. Read more

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Available
Starts at $129.00.

Free Trial Available
Offers Custom plan.

SW Score & Breakdown

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

74%
Momentum

63%
Popularity

67%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

73%
Momentum

67%
Popularity

87%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

77%
Momentum

73%
Popularity

94%

Features

Total Features	0 Features	0 Features	17 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Alerts (Notifications) Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage. Compliance Tracking Helps in tracking and monitoring and auditing all the regulatory compliance requirements Device Discovery Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment. IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Mobile Device Management (MDM) Integration with mobile device management platforms for monitoring and managing smartphones and tablets. Multi-tenant Architecture Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs). Patch Management Automates the process of detection, download, and deployment of software updates and security patches across multiple devices. Remote Management Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management. Remote Monitoring Helps in real-time monitoring of system performance metrics, network health, and software or application performance. Remote Scripting Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Security Management Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies. Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Single Sign-On (SSO) Permits one set of login credentials to access multiple applications Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Automation Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Alerts (Notifications) Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage. Compliance Tracking Helps in tracking and monitoring and auditing all the regulatory compliance requirements Device Discovery Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment. IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Mobile Device Management (MDM) Integration with mobile device management platforms for monitoring and managing smartphones and tablets. Multi-tenant Architecture Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs). Patch Management Automates the process of detection, download, and deployment of software updates and security patches across multiple devices. Remote Management Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management. Remote Monitoring Helps in real-time monitoring of system performance metrics, network health, and software or application performance. Remote Scripting Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Security Management Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies. Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Single Sign-On (SSO) Permits one set of login credentials to access multiple applications Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Automation Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Alerts (Notifications) Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage. Compliance Tracking Helps in tracking and monitoring and auditing all the regulatory compliance requirements Device Discovery Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment. IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Mobile Device Management (MDM) Integration with mobile device management platforms for monitoring and managing smartphones and tablets. Multi-tenant Architecture Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs). Patch Management Automates the process of detection, download, and deployment of software updates and security patches across multiple devices. Remote Management Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management. Remote Monitoring Helps in real-time monitoring of system performance metrics, network health, and software or application performance. Remote Scripting Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Security Management Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies. Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Single Sign-On (SSO) Permits one set of login credentials to access multiple applications Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Automation Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work + 14 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Not available	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Not available	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	Not available	24/7 (Live rep) Business Hours Online
API Support	NA		Available

Reviews & Ratings

User Rating	4.7/5 653 user ratings	4.6/5 319 user ratings	4.8/5 1,987 user ratings
Rating Distribution	Excellent 74.9% Very Good 20.1% Average 3.2% Poor 0.9% Terrible 0.9%	Excellent 70.8% Very Good 24.1% Average 3.4% Poor 0.9% Terrible 0.6%	Excellent 84.9% Very Good 14.5% Average 0.4% Poor 0% Terrible 0.2%
User Sentiments	Comprehensive Remote Management, Extensive Integrations, Easy to Use Interface, Powerful Automation Outdated Legacy UI, Occasional Software Glitches, Slow Web Remote Access, Limited Custom Monitoring	Affordable Pricing, Ease of Use, Extensive Integrations, Powerful Scripting Slow Support Response, Outdated User Interface, Limited Reporting Functionality, Mobile App Issues	Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs
Review Summary	Dotto RMM is praised for its comprehensive toolset for managing endpoints, including remote access, scheduled jobs, and software installation. Users appreciate the easy integration with other Datto products and the ability to centralize device management. However, the new UI is a recurring point of contention, with users finding it clunky and lacking features compared to the legacy UI. Some users also experience intermittent connection issues and slower performance. Despite these drawbacks, Datto RMM is seen as a solid, comprehensive RMM solution that can enhance efficiency and provide a unified platform for various IT tasks.	User reviews of Syncro highlight its affordability and comprehensive feature set, particularly for smaller MSPs. They appreciate the integration of RMM and PSA tools, allowing for streamlined operations and centralized management. While users praise its ease of use and intuitive interface, some note the need for improvements in areas like reporting, mobile app functionality, and customer support responsiveness. While some features are still developing, the overall sentiment is positive, with Syncro offering a strong value proposition for MSPs seeking an all-in-one solution.	The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.
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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $129.00.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Datto RMM Custom	Syncro $129.00 $139.00 per user / month	NinjaOne Custom
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