Contact At Once vs Smartsupp Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Contact At Once

Live Chat Software

4.7 100 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smartsupp

Live Chat Software

4.7 598 user ratings

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Overview

Description	Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective. Read more	Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. Read more
Pricing Options	Free Trial Available Starts at $475.00. Offers Custom plan.	Free Trial Not Available Starts at $10.00. Offers Free-forever plan.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 72% Momentum 60% Popularity 76%	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 92% Momentum 66% Popularity 83%
SaaSworthy Awards	Not Available	# 4 Highly Rated # 7 Fastest Growing

Features

Total Features	10 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 7 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Business Hours Online	Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.7/5 100 user ratings	4.7/5 598 user ratings
Rating Distribution	Excellent 75% Very Good 16% Average 8% Poor 1% Terrible 0%	Excellent 75.6% Very Good 20.6% Average 2.7% Poor 0.3% Terrible 0.8%
User Sentiments	Not Available	Ease of Use, Mobile App Functionality, Customer Communication, Chatbot Functionality Limited Integrations, High Pricing, Lack of Customization, Occasional Technical Issues
Review Summary	Not Available	Overall, users appreciate Smartsupp's user-friendly interface, ease of setup, and helpful live chat features. The ability to monitor website visitors, send proactive messages, and collect customer feedback is highly valued. However, some users have reported occasional technical glitches, limited customization options, and challenges with integrating the platform with specific e-commerce platforms. Additionally, the pricing structure may not be suitable for businesses with limited budgets.
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Pricing

Pricing Options	Free Trial Available Starts at $475.00. Offers Custom plan.	Free Trial Not Available Starts at $10.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Pro Unlimited $1,100.00 $1,100.00 per month Pro 75 $675.00 $675.00 per month Pro 25 $475.00 $475.00 per month Enterprise Custom	Free Free Standard $10.00 $22.50 per user / month Pro $72.00 $108.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings Contact At Once Vs LiveChat Smartchat Contact At Once Vs Smartchat LiveEngage 3.9 417 ratings Contact At Once Vs LiveEngage Zendesk Chat 4.5 432 ratings Contact At Once Vs Zendesk Chat ChatFlow247 5 1 ratings Contact At Once Vs ChatFlow247	Smartchat Smartsupp Vs Smartchat Tidio 4.7 215 ratings Smartsupp Vs Tidio LiveChat 4.5 1,736 ratings Smartsupp Vs LiveChat Pure Chat 4.5 349 ratings Smartsupp Vs Pure Chat LiveEngage 3.9 417 ratings Smartsupp Vs LiveEngage
	View All Contact At Once Alternatives	View All Smartsupp Alternatives