Contact At Once vs Crisp Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Contact At Once

Live Chat Software

4.7 100 user ratings

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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Crisp

Live Chat Software

4.4 201 user ratings

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Overview

Description	Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective. Read more	A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up. Read more
Pricing Options	Free Trial Available Starts at $475.00. Offers Custom plan.	Free Trial Available Starts at $25.00. Offers Free-forever plan.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 72% Momentum 60% Popularity 76%	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 82% Momentum 63% Popularity 84%
SaaSworthy Awards	Not Available	# 11 Highly Rated # 3 Fastest Growing

Features

Total Features	10 Features	10 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 7 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 7 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Medium Business Small Business	Individuals Freelancers Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Business Hours Online	Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.7/5 100 user ratings	4.4/5 201 user ratings
Rating Distribution	Excellent 75% Very Good 16% Average 8% Poor 1% Terrible 0%	Excellent 74.1% Very Good 13.4% Average 3% Poor 1.5% Terrible 8%
User Sentiments	Not Available	User-Friendly Interface, Affordable Pricing, Excellent Customer Support, Extensive Integrations Mobile App Performance Issues, Occasional Bugs, Limited Customization Options, Inconsistent Notification Delivery
Review Summary	Not Available	Crisp users generally appreciate its user-friendly interface and helpful features. Reviewers highlight its ease of use, intuitive design, and comprehensive functionality. They commend the live chat feature for enabling efficient communication with customers, and value the ability to track customer activity and manage multiple conversations simultaneously. Crisp's automation capabilities are also praised for streamlining workflows and improving productivity. While some users have encountered occasional glitches or connectivity issues, overall, reviews suggest that Crisp is a reliable and effective platform for customer engagement.
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Pricing

Pricing Options	Free Trial Available Starts at $475.00. Offers Custom plan.	Free Trial Available Starts at $25.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Pro Unlimited $1,100.00 $1,100.00 per month Pro 75 $675.00 $675.00 per month Pro 25 $475.00 $475.00 per month Enterprise Custom	Basic Free Pro $25.00 $25.00 per user / month Unlimited $95.00 $95.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings Contact At Once Vs LiveChat Smartchat Contact At Once Vs Smartchat LiveEngage 3.9 417 ratings Contact At Once Vs LiveEngage Zendesk Chat 4.5 432 ratings Contact At Once Vs Zendesk Chat ChatFlow247 5 1 ratings Contact At Once Vs ChatFlow247	LiveChat 4.5 1,736 ratings Crisp Vs LiveChat MyLiveChat 3.5 15 ratings Crisp Vs MyLiveChat Smartchat Crisp Vs Smartchat Pure Chat 4.5 349 ratings Crisp Vs Pure Chat Let's Connect 5 9 ratings Crisp Vs Let's Connect
	View All Contact At Once Alternatives	View All Crisp Alternatives