Chatra vs typedesk Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chatra

Live Chat Software

4.7 139 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

typedesk

Live Chat Software

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Overview

Description

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like. Read more

typedesk software is a platform used to optimize your customer service on your platforms. Add canned responses to your ticketing system to engage your customers with messages. The software offers automatic language detection, analytics, and replace tags. Share your canned responses to your team to measure the performance. Small, Medium and Large companies make use of the software. Read more

Pricing Options

Free Trial Available
Starts at $15.00. Offers Free-forever plan.

Free Trial Available
Starts at $3.99. Offers Free-forever plan.

SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

76%
Momentum

61%
Popularity

73%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

88%
Reviews

60%
Momentum

65%
Popularity

67%

Features

Total Features	8 Features	6 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.7/5 139 user ratings	Not Available
Rating Distribution	Excellent 73.4% Very Good 23.7% Average 2.9% Poor 0% Terrible 0%	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $15.00. Offers Free-forever plan.	Free Trial Available Starts at $3.99. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Essential $15.00 $19.00 per user / month Pro $23.00 $29.00 per user / month	Free Free Solo $3.99 $3.99 per month Teams $14.99 $14.99 per month Enterprise $24.99 $24.99 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Tidio 4.7 215 ratings Chatra Vs Tidio LiveChat 4.5 1,736 ratings Chatra Vs LiveChat Smartchat Chatra Vs Smartchat TruChat 5 3 ratings Chatra Vs TruChat raychat Chatra Vs raychat	Smartchat typedesk Vs Smartchat LiveChat 4.5 1,736 ratings typedesk Vs LiveChat LiveEngage 3.9 417 ratings typedesk Vs LiveEngage Zendesk Chat 4.5 432 ratings typedesk Vs Zendesk Chat ChatFlow247 5 1 ratings typedesk Vs ChatFlow247
	View All Chatra Alternatives	View All typedesk Alternatives