Chatter |
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
| Description | Chatdesk Teams is a comprehensive chat support from Superfans for email, chat, and social media. This tool finds passionate followers of a brand and trains them to respond with the brand’s voice and policies from day one. Chatdesk Teams also handle the required hiring and scheduling. Its machine learning algorithms analyse the previous support messages to create an ever-evolving and on-brand knowledge base. With this tool, tickets get cleared faster and more successfully. It integrates with all platforms including Twitter, Facebook, TikTok, and Instagram without any development work or training. Chatdesk Teams speak brands’ voices automatically. Its dashboard provides real-time reporting of CSAT and revenue generated by the team as well as actionable consumer insights, products, on-site conversions, and more. Chatdesk Teams offer 24/7 coverage, average response time under 90 minutes, moderation of spam and negative comments, automatic ticket prioritisation and tagging, and engagement on social media platforms like Twitter, TikTok, Instagram, etc. It also provides order status, a consistent brand voice on every channel, returns and exchanges. Read more | Salesforce Chat is a powerful tool that allows businesses to connect with their customers in real-time through personalized live chats. The platform is versatile, enabling chat functionality both in-app and online. With multilingual support, businesses can deliver chat services to customers around the globe, regardless of their preferred language. Salesforce Chat is also equipped with AI-powered chatbots, which help to streamline customer support and provide quick responses to routine inquiries. By connecting each live chat with a complete customer profile, agents can gain valuable context that facilitates swift resolution of customer issues. This is further complemented by features such as customer chat sneak peek, keyboard shortcuts, and prewritten messages, all of which enhance agent productivity and efficiency. Moreover, Salesforce Chat simplifies the process of routing chats to the right agents, ensuring that customers are always connected with the most appropriate representative. With its seamless integration with the Salesforce platform, businesses can leverage the full potential of Salesforce Chat to achieve optimal results in customer engagement and satisfaction. Read more |
| Pricing Options |
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| SW Score & Breakdown |
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
1 Features
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5 Features
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| Common Features for All |
Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Shortcut Messages
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Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Shortcut Messages
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| Organization Types Supported |
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| Platforms Supported |
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| Modes of Support |
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| User Rating |
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Not Available
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| Rating Distribution |
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Not Available
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Growth $99.00 $99.00 per month Advanced $900.00 $900.00 per month Enterprise Custom |
Salesforce Chat Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Company Details | Located in: New York, NY | Located in: San Francisco, California |
| Contact Details |
+1 (929) 248-4090 |
+1-800-664-9073 https://www.salesforce.com/products/service-cloud/features/live-agent/ |
| Social Media Handles |
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Not available |
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