Cayzu Help Desk vs Help Scout Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cayzu Help Desk

Help Desk Software

4.5 17 user ratings

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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout

Help Desk Software

4.6 428 user ratings

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Overview

Description	Cayzu Help Desk is an easy-to-use cloud help desk software and incident ticketing system that assists you in handling all of your support requests from a single help desk site. It allows your consumers to interact with you via a variety of channels, including your website, email, social media, and more. Cayzu Help Desk can manage numerous brands and products, each with its own end-user site. It is fully cloud-based and works in any browser, allowing you to assist your clients from anywhere, at any time, by utilising remote resources. Cayzu back-office gives you complete control over your help desk portal, as well as access to real-time reports. It can connect easily with your email, webpages, and social media accounts and lets you create custom content and near real-time analytical data its knowledge bases. It allows you to customise every element of your end-user customer portal and use your own logo colours, as well as your own URL. Furthermore, it allows consumers to file and monitor tickets at any time, and give automatic answers 24*7. Read more	Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible. Read more
Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $50.0. Offers Free-forever and Custom plan.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 78% Momentum 61% Popularity 70%	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 95% Momentum 63% Popularity 86%
SaaSworthy Awards	# 16 Highly Rated # 12 Fastest Growing	# 2 Most Worthy # 3 Fastest Growing

Features

Total Features	16 Features	17 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 17 user ratings	4.6/5 428 user ratings
Rating Distribution	Excellent 58.8% Very Good 35.3% Average 5.9% Poor 0% Terrible 0%	Excellent 69.6% Very Good 22.7% Average 4.7% Poor 1.4% Terrible 1.6%
User Sentiments	Not Available	User-Friendly Interface, Excellent Customer Support, Extensive Integrations, Efficient Workflow Management Occasional System Downtime, Limited Customization Options, Mobile App Functionality, Inaccurate Reporting
Review Summary	Not Available	Overall, users appreciate Help Scout's user-friendly interface, ease of use, and robust features. They commend its ticketing system, live chat functionality, and knowledge base builder. Reviewers highlight the software's prompt and helpful customer support, along with its ability to streamline communication and improve customer satisfaction. However, some users express concerns regarding its pricing and occasional technical issues. Additionally, a few reviewers suggest improvement in the reporting and analytics capabilities.
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $50.0. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic Custom Team Custom Pro Custom Enterprise Custom Enterprise Plus Custom	Free Free Standard $50.00 $55.00 per month Plus $75.00 $83.00 per month Pro Custom
	View Detailed Pricing	View Detailed Pricing

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