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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors' technical support with our solution. No matter if its for customer or field support. The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support. Read more Dameware Mini Remote Control is a remote control software for all your customer support and help desk needs. Its remotely control Windows, Linux, and Mac OS X computers, laptops, and servers from a single console. Dameware Mini Remote Control remotely connect to out-of-band computers with Intel® vPro™ with AMT, Wake-on LAN, and KVM support. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $265.00. Offers Custom plan.
SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    83%
  • Reviews
    70%
  • Momentum
    61%
  • Popularity
    86%

Features

Total Features
0 Features
5 Features
Common Features for All
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 1 More - Show Less
  • Unique Features
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online

    Reviews & Ratings

    User Rating
    4/5 1 user ratings
    4.7/5 27 user ratings
    Rating Distribution
    • Excellent

      0%
    • Very Good

      100%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      66.7%
    • Very Good

      33.3%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Available
    • Starts at $265.00. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Dameware Mini Remote Control $265.00 $265.00 One-time license

    Custom Plan Custom

      Not Available
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Not Available Multi-factor authentication
    + 2 More
    Videos Not Available Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Merelbeke, Belgium Located in: Texas, United States
    Contact Details

    Not available

    https://augmentedsupport.solutions/

    855-270-1449

    https://www.dameware.com/dameware-mini-remote-control

    Social Media Handles

    Not available

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