Workhub Tasks

About Workhub Tasks

WorkHub Tasks is the perfect combination of performance, productivity, and precision. It’s a revolutionary way to manage customer service and team collaboration by eliminating tedious, time-consuming tasks. With WorkHub Tasks users can effortlessly maintain a steadfast level of customer service. Unify all the desired channels into one organized and intuitive system. Enjoy comprehensive access to insights that facilitate proactive decision-making and a better understanding of customer needs all at the same time! Never worry about repetitive tasks again with WorkHub Tasks they’ll be simplified, automated, and effortless! That means streamlined decision-making processes, cost savings in overhead expenses, increased efficiency gains for the business operation as a whole, and the best possible outcomes for both the customers and team members. Experience next-level support performance with WorkHub Tasks. Increase satisfaction through improved service capabilities without sacrificing attention to detail or prioritizing one task over another. Transform how they do business today by reinventing how support interacts with customers tomorrow!

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Pricing

Free Trial Not Available
Starts at $39.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

70%
Momentum

60%
Popularity

71%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Workhub Tasks Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Workhub Tasks Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Starter $39.00 $39.00 per month

Features

Upto 5 users
Ticket creation and management
Ticket creation from emails
Ticket creation from chat messages
Departments and teams management
Visibility rights management across departments and teams
Customer logins to track their tickets
Create SLAs and share notification
Ability to create filters and have quick view of tickets
Ability to have own tickets, team tickets, group tickets as well as tickets where user is collaborator
Workflow management
Prepared and saved responses
Brand customization
Extensive stats management
Files upload and management
Ability for users to call any agent
Ability to collect tickets and tasks directly from website via widgets

Premium $99.00 $99.00 per month

Features

Upto 15 users
Ticket creation and management
Ticket creation from emails
Ticket creation from chat messages
Departments and teams management
Visibility rights management across departments and teams
Customer logins to track their tickets
Create SLAs and share notification
Ability to create filters and have quick view of tickets
Ability to have own tickets, team tickets, group tickets as well as tickets where user is collaborator
Workflow management
Prepared and saved responses
Brand customization
Extensive stats management
Files upload and management
Ability for users to call any agent
Ability to collect tickets and tasks directly from website via widgets

Enterprise $259.00 $259.00 per user / month

Features

Upto 50 users
Ticket creation and management
Ticket creation from emails
Ticket creation from chat messages
Departments and teams management
Visibility rights management across departments and teams
Customer logins to track their tickets
Create SLAs and share notification
Ability to create filters and have quick view of tickets
Ability to have own tickets, team tickets, group tickets as well as tickets where user is collaborator
Workflow management
Prepared and saved responses
Brand customization
Extensive stats management
Files upload and management
Ability for users to call any agent
Ability to collect tickets and tasks directly from website via widgets

Custom Custom

More than 50 employees, the software offers pricing plan on basis of request.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 08/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Workhub Tasks Pricing