Ticksy

About Ticksy

Ticksy is an advanced helpdesk software that provides you everything you need to provide excellent customer service to your clients. It connects your Envato Market account to provide a one-click option for consumers to validate purchases before submitting a ticket. With Ticksy, you can create as many articles as you like and attach them to one or more categories, ideal for online documentation. With easy digital downloads, the platform supports purchase verification. It allows you to pick a custom subdomain, upload your logo, and change the colors to fit your brand for a consistent customer experience because branding is extremely essential. Ticksy includes fast-loading websites, one-click access to key functions, along with a few keyboard shortcuts for the super-users. With Ticksy, each new ticket and response generates an email notice. These, as well as new notes, ticket assignments, critical announcements, comment likes and more, are shown in the live on-site notifications box offered by Ticksy. Additionally, both the support personnel and your customers can ‘like’ each other's comments, which is a good way to express ‘thank you’ using Ticksy.

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Pricing

Free Trial Available
Starts at $12.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

65%
Momentum

62%
Popularity

63%

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Ticksy Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Ticksy Pricing

Free Trial

Available

Credit Card Required to Get Started

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Ticksy $12.00 $15.00 per month

Features

Single Support Agent
Unlimited tickets
Unlimited customers
Unlimited articles
Custom branding
and more

Pricing varies based on the number of Support Agents

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Ticksy Pricing