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About TCN Operator

TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Provide agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    78%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

TCN Operator Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online
TCN Operator Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Inbound Custom

Features

  • CTI
  • ACD
  • Standard Reporting
  • Agent Monitoring / Coaching
  • IVR
  • List Management Services
  • CRM Integrations
  • Call Recording
  • Speech Analytics
  • Workforce Management
  • Advanced Business Intelligence
  • Free Premium Support

Blended Custom

Features

  • Includes features of Inbound plan, plus
  • Dialer
  • Manual Dialer
  • Predictive Dialer
  • Cell Phone Scrub

Outbound Custom

Features

  • Includes features of Blended plan, plus
  • SMS
  • Email

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 20/07/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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View Details TCN Operator Vs Truly

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TCN Operator Reviews

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TCN: Why The Cloud

TCN Operator FAQs

What is TCN Operator used for?

TCN Operator is Call Center Software. TCN Operator offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about TCN Operator features.

What are the top alternatives for TCN Operator?

Here`s a list of the best alternatives for TCN Operator:

Does TCN Operator provide API?

Yes, TCN Operator provides API.

TCN Operator Contact

Vendor Details

St. George, Utah

Contact Details

+1 866-745-1900

https://www.tcn.com/call-center-solutions/overview/

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