Truly

About Truly

Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software.

Pricing

Free Trial Available
Starts at $55.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

82%
Momentum

60%
Popularity

67%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Truly Features

Show Feature Explanation

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Truly Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Growth $55.00 $65.00 per user / month

Features

Up to 10 Users
CRM Integrations
Desktop & Mobile Apps (Mac, Windows, Chrome, iOS, Android)
Unlimited Minutes, SMS, MMS & Numbers
Call Monitoring & Recording
Inbound IVR, Call Center
Local Presence, Voicemail Drop
Standard Reporting

Enterprise Custom

Features

International Numbers & Calling
Call Transcription
Premium Deskphone & Conference Room Integration
Email Tracking
Salesforce Data Enrichment
Salesforce Analytics (Cadence, Opportunity, Funnel)
API Access
Dedicated Account Team

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 24/06/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Truly Pricing

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Truly Reviews

User Rating

4.6/5 (Based on 168 Ratings)

Rating Distribution

Excellent
70.2%
Very Good
19.6%
Average
7.1%
Poor
3%
Terrible
0%

User Sentiments

Ease of Use, Extensive Integrations, Excellent Customer Support, Reliable Mobile App

Call Quality Issues, Limited Texting Functionality, Occasional Syncing Delays, UI Navigation Complexities

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Review Summary

Truly is generally well-received by users, earning praise for its intuitive interface, comprehensive analytics, and robust reporting capabilities. Many users find it easy to use and navigate, allowing them to quickly gain insights into their data. The customer support team is also lauded for its responsiveness and helpfulness. However, some users have expressed concerns about the cost, occasional bugs, and limited customization options. Overall, Truly seems to be a solid choice for businesses seeking a user-friendly and feature-rich analytics solution.

Pros

Userfriendly interface: Easy navigation and intuitive design for seamless user experience.
Comprehensive analytics: Robust reporting and data analysis capabilities for insightful decisionmaking.
Automation of tasks: Streamlines workflows by automating repetitive tasks, saving time and resources.
Excellent customer support: Responsive and helpful support team dedicated to resolving queries and issues promptly.

Cons

Limited customization options: Lacks flexibility in customizing certain aspects of the platform to suit specific business needs.
Occasional connectivity issues: Reports of intermittent connectivity issues affecting the platform's accessibility and functionality.
Pricing concerns: Some users find the pricing structure to be relatively high compared to similar solutions in the market.
Need for more integrations: Limited integrations with thirdparty applications, potentially hindering seamless data flow and collaboration.

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