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Shelf Reviews

User Rating

4.9/5 (Based on 223 Ratings)

Rating Distribution

  • Excellent

    86.5%
  • Very Good

    12.1%
  • Average

    1.3%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Easy to Use Interface, Powerful Search Functionality, Great Customer Support, Effective Content Organisation

Limited Editing Functionalities, Occasional System Slowness, Lack of Bulk Actions, Difficulties with Excel File Compatibility

Do You Use Shelf?

Write a Review

Review Summary

User reviews of Shelf highlight its ease of use and intuitive design, particularly its robust search functionality and organization features. Many users appreciate the ability to create and share knowledge gems, decision trees, and other content types. While some users express a preference for more advanced formatting options and wish the search function was more comprehensive, overall, reviewers are highly satisfied with Shelf's user experience and its ability to centralize and manage company knowledge.

Pros

  • Shelf offers a wide range of features, including decision trees, easy sorting and powerful search.
  • The platform is easy to use and navigate, making information readily accessible.
  • Shelf is designed to be userfriendly, even for those new to knowledge management systems.

Cons

  • The search algorithm can sometimes struggle to find the most relevant results.
  • The email layout does not always work as intended.
  • Excel documents cannot be updated directly within Shelf.

AI-Generated from the text of User Reviews

Reviews
CV

Christine V

August 23, 2023 Source: G2.com
"An easy way to elevate your team and product!"
What do you like best about Shelf?

1) Shelf is most helpful when it comes to content managing. The automatic reminders and allowing different individuals to have a peice in the creating and publishing to ensure not one or two individuals get bogged down. 2)The next feature that is unforgettable is the Agent Assist! Depending on how the customer flows through the IVR, Shelf will populate associate articles to the CSR.

3) Shelf is in appfoundry for Genesys Cloud = easy integration.

4) Shelf houses ALL of our knowledge, even our AI Chatbot pulls the information from it.

5) Multi-Languages

6) Content Health: Even if you get an individual that has never built a KMS or articles, Shelf gives guidance along the way.

7) navigating the Admin side is blissful; this is my third build and the best platform by far.

What do you dislike about Shelf?

Truly the only con is that when using the announcement feature, Shelf does not send a weekly report to the admin of individuals who have not viewed and confirmed the announcement.

What problems is Shelf solving and how is that benefiting you?

CSR interaction performance and quality. Quicker TT and better QA since everyone is using the same information. Being integrated directly into Genesys Cloud means one less system the CSR has to log into.

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AU

Anonymous User

November 1, 2022 Source: G2.com
"Very nice system!! It has worked very well."
What do you like best about Shelf?

I think that the website has been designed easy to access and it is very easy to read and search information. Also the search tool is very good!

What do you dislike about Shelf?

The most annoying this is that the email-layout does not work always as ment to.

What problems is Shelf solving and how is that benefiting you?

Self solves my work problems if I need to check some rules out, I could not live without it :)

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AU

Anonymous User

October 26, 2022 Source: G2.com
"It is really good, a little bit difficult in the beginning"
What do you like best about Shelf?

Clear, easy to find needed information, esy to use but not that east to create new pages.

What do you dislike about Shelf?

Somtimes difficult to create or edit pages. Difficult to remove spaces between lines.

What problems is Shelf solving and how is that benefiting you?

A place where needed information is found.

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AU

Anonymous User

October 26, 2022 Source: G2.com
"The platform is easy to use, and the knowledge is well accessible."
What do you like best about Shelf?

All the knowledge has been categorized smartly, but even when you are unsure where to search for specific information, you can search with a word and still find what you are looking for.

What do you dislike about Shelf?

You need to change the language code from English to Finnish to get visibility to Finnish instructions.

What problems is Shelf solving and how is that benefiting you?

When you need an answer regarding fundamental processes, you can easily access the answer by using Shelf instead of going through multiple platforms.

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AU

Anonymous User

September 8, 2022 Source: G2.com
"Shearch"
What do you like best about Shelf?

It is easy to use search tool with different words.

What do you dislike about Shelf?

Kind of boring looking. Not really much that i dislike tho

What problems is Shelf solving and how is that benefiting you?

All the instructions and guides can be found there.

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MN

Marta N

September 4, 2022 Source: G2.com
"Excellent collaboration"
What do you like best about Shelf?

Collaboration, constant improvement, speed of answer, modern app

What do you dislike about Shelf?

Haven't found any disadvantages so far. Shelf is open for customer suggestions for improvement

What problems is Shelf solving and how is that benefiting you?

Knowledge management system in one place which is modern and easy for users, getting rid of internet explorer finally

Read more
AU

Anonymous User

August 25, 2022 Source: G2.com
"its easy to use"
What do you like best about Shelf?

I like that I can add instructions to my favorites and you don't need to know the full name to find the instruction

What do you dislike about Shelf?

sometimes is slow. I would like to be able to collect the important document templates for yourself, e.g. in a self-made folder.

What problems is Shelf solving and how is that benefiting you?

helps to function correctly in contact with the end customer

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AU

Anonymous User

August 25, 2022 Source: G2.com
"It is a great knowledge based system."
What do you like best about Shelf?

I like having the option to favorite my articles.

What do you dislike about Shelf?

I dislike having to go back to the homepage to search.

What problems is Shelf solving and how is that benefiting you?

Shelf is allowing our team to locate the answers they need to complete their job.

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RS

Rosa S

August 25, 2022 Source: G2.com
"Great function!"
What do you like best about Shelf?

The information is easy to read and favorite my article.

What do you dislike about Shelf?

Search function is not always easy to use.

What problems is Shelf solving and how is that benefiting you?

We use this as a Knowledge Management system.

Read more
AU

Anonymous User

August 25, 2022 Source: G2.com
"Easy to use and find information"
What do you like best about Shelf?

How easy and fast it is to find what I'm searching for. It's easy to send feedback through Self. It's very fast and easy to update and make changes to the contents.

What do you dislike about Shelf?

I'm using Self every day and so far it has worked impeccably! Nothing more to add here.

What problems is Shelf solving and how is that benefiting you?

When I need answers and instructions fast in my work, I'm using Self. All the materials I need are there available for me. I think this has a very positive effect on my work!

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