Servetel by Acefone

About Servetel by Acefone

Servetel (by Acefone) founded in 2018, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. API Connect: A unique communication API suite to assist communication needs for mobile and web applications. Campaigns: Mass outreach product to connect with the last audience efficiently and productively. These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customers journey. Headquartered in Gurgaon, we are trusted by 5000+ global businesses.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

65%
Momentum

72%
Popularity

82%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

Servetel by Acefone Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Servetel by Acefone Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based / Subscription )

Pricing Plans

Basic Others

£4.99 +VAT per User per Month, 3-users minimum

Features

Includes one UK number
Unlimited inbound minutes
24/7/365 customer support
Voicemail to email

Business Others

£9.99 +VAT per User per Month, 3-users minimum

Features

Includes features of Basic plan, plus
1000 outbound minutes
Call transfer
Real-time call monitoring
Call flip, call whisper, call barging
Mobile twinning
IVR (virtual receptionist)
Call analytics and scheduled reports over email

Premium Others

£14.99 +VAT per User per Month, 3-users minimum

Features

Includes features of Business plan, plus
Unlimited outbound minutes
Unlimited audio conferencing (dial in)
Call recording
Integration with your favourite apps (Zoho, HubSpot, MS Teams + 15 others)
Free porting included
Call announcement

Enterprise Custom

The software offers Enterprise plan with advanced features and tailored support on the basis of support.

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Disclaimer: The pricing details were last updated on 28/04/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Servetel by Acefone Pricing