Servetel

About Servetel

Servetel is a cloud-based telephonic service providing software company. The software ensures the stable and efficient connection between its customers and their business. With Servetel, users can generate virtual mobile numbers of their choice and run multiple missed call campaigns with them. This will connect them with more customers at no cost. The software comes with an interactive voice response (IVR) feature that allows its users to improve their customer engagement efficiently. Further, it has a voice broadcasting feature that allows users to convey their voice messages to the mass audience. One can easily record conversations with the customers for quality control, live monitoring and performance review with the software’s call recording feature. Users can forward business calls to any available destinations with Servetel’s call forwarding feature. The software also comes with a remote admin portal so that the company head can stay updated about every ongoing call between customers and agents. Users can keep track of the number of missed calls and received calls with the active SMS feature of the software.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

65%
Momentum

62%
Popularity

82%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

Servetel Features

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Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Servetel Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Servetel Custom

The software offers a customized pricing plan to build around business needs

Features

Voice over artists for IVR recordings
Text-to-speech customization
Multi level IVR
Call Whisper and Barge
Live Call Transfer
Instant Missed Call Alerts
Call Recording
Call Tracking and Analytics
Call Queue Management
CRM Applications
Webhook APIs
Simple to use Rest APIs
Agent/Number/Call Reports
Customizable Reporting
Report Scheduling
All-in-one intuitive web portal
Access to real-time data
HD Voice Quality

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Disclaimer: The pricing details were last updated on 09/09/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Servetel Pricing