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About Podium

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    60%
  • Popularity
    83%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Podium Awards

Fastest Growing
# 4 Fastest Growing Reputation Management Software
Q3 2019
Most Popular
# 8 Most Popular Reputation Management Software
Q3 2019

Podium Features

Reputation Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Social Media Metrics

Users can measure and improve social media marketing performance

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Persistent Chat

Creating a subject-based group conversation that persists over time

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone
Podium Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based / Subscription )

Pricing Plans

Core Custom

Features

  • Consolidated Lead Conversion Platform
  • Review Management with AI Responses
  • Basic Automations
  • Basic Reporting
  • Basic Customization Options
  • Podium Mobile App
  • 200+ Integration with Integration Support
  • Phone Systems Add-ons Available
  • Dedicated Customer Succes Manager
  • Chat, Phone, Email Support
  • 1-on-1 Personalized Onboarding

Pro Custom

Features

  • Includes Features of Core Plan, Plus
  • AI Concierge
  • AI Reputation Specialist
  • AI Phone Call Summaries
  • Automatic Lead Running
  • Advanced Automations
  • Lead Capture Forms
  • Hosted Surveys
  • Text-Based Surveys
  • Text Marketing with Images and GIFs
  • Advanced Customer Segmentation
  • High-Volume Carrier-Verified Messaging
  • Lower Payment Processing Fees

Signature Custom

Features

  • Includes Features of Pro Plan, Plus
  • Al Scheduler
  • Al Salesperson
  • Al Marketer
  • Advanced Multi-Location Management
  • Advanced Reporting Add-on Available
  • Advanced Branding and Customization
  • Discount on Phones Plan
  • Discount on Desk Phones
  • Discount on Point of Sale Hardware
  • Discount on High Volume Bulk Messages
  • Comprehensive Account Migration
  • Quarterly Business Reviews
  • Personalized Account Plans
  • Priority Phone Plan Support
  • Proactive Fraud Alert System
  • Custom Billing Available
  • Custom Processing Rates

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 14/02/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Podium Pricing

Podium Alternatives

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Reputation Studio logo
Reputation Studio All in One Review Management read more

4.5 4 user ratings

View Details Podium Vs Reputation Studio

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReviewBuzz logo
ReviewBuzz Protects & manages your digital reputation 24*7 read more

4.4 10 user ratings

View Details Podium Vs ReviewBuzz

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReviewRev logo
ReviewRev Utilising Reviews to Boost Business read more

1 1 user ratings

View Details Podium Vs ReviewRev

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ChatMeter logo
ChatMeter Enhance your brand’s online presence with ChatMeter read more

4.6 471 user ratings

View Details Podium Vs ChatMeter

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReviewGain logo
ReviewGain Reputation Management, built for small-medium read more

View Details Podium Vs ReviewGain

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Revi logo
Revi Utilising the power of reviews read more

4.1 19 user ratings

View Details Podium Vs Revi
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Messenger Communica... Customer Communications in Minutes read more

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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Critique logo
Critique online reputation management to collect and manage reviews read more

5 1 user ratings

View Details Podium Vs Critique

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wombot logo
Wombot Effortlessly manage your online reputation read more

View Details Podium Vs Wombot

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BirdEye logo
BirdEye Automate your marketing outreach and expand customers in real-time read more

4.7 3,296 user ratings

View Details Podium Vs BirdEye

Podium Reviews

User Rating

4.6/5 (Based on 2,213 Ratings)

Rating Distribution

  • Excellent

    74.7%
  • Very Good

    17.7%
  • Average

    2.6%
  • Poor

    0.7%
  • Terrible

    4.3%

User Sentiments

Ease of Use, Text Messaging Functionality, Review Generation & Management, Improved Customer Communication

Inconsistent Mobile App Functionality, Limited CRM Integrations, Inadequate Customer Support Response, Occasional Software Glitches

Do You Use Podium?

Write a Review

Review Summary

Reviewers universally laud Podium's user-friendliness and ease of setup. They appreciate its comprehensive features, highlighting its ability to streamline customer communication, automate tasks, and track customer interactions. Many reviewers also mention Podium's excellent customer support, praising the responsiveness and helpfulness of the team. On the downside, some users have encountered occasional technical glitches and have expressed concerns about the pricing structure. Overall, Podium is a well-received platform that meets the diverse needs of businesses seeking to enhance customer engagement and streamline their operations.

Pros

  • Streamlined communication: Centralizes customer interactions across multiple channels, simplifying communication and improving efficiency.
  • Enhanced customer experience: Automates tasks, sends personalized messages, and tracks customer interactions, leading to improved customer satisfaction.
  • Datadriven insights: Provides detailed analytics and reports, enabling businesses to make informed decisions and optimize their marketing strategies.

Cons

  • Limited customization options for advanced users seeking more tailored solutions.
  • Occasional issues with message delivery and customer support responsiveness.

Podium Reviews

AI-Generated from the text of User Reviews

Videos on Podium

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Podium FAQs

What is Podium used for?

Podium is Reputation Management Software. Podium offers the following functionalities:

  • Social Media Metrics
  • Review Monitoring
  • Response Management
  • Customer Review Platform
  • Gamification
  • Campaign Management
  • Sentiment Analysis
  • Social Media Monitoring

Learn more about Podium features.

What are the top alternatives for Podium?

Here`s a list of the best alternatives for Podium:

Does Podium provide API?

Yes, Podium provides API.

Podium Contact

Vendor Details

Lehi, Utah

Contact Details

+1-833-276-3486

https://www.podium.com/webchat/

Social Media Handles

Grid Report for Podium

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Podium Integrations

BigCommerce
BigCommerce Ecommerce Software
Airtable
Airtable Collaboration Software
Calendly
Calendly Appointment Scheduling Software

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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