Podium Reviews

The ease of texting review requests to clients and also adding the widget to our website so that people can text us. It is great to have our work phone be textable to clients can just as easily communicate with us.

Nothing! Everything works great, haven't found an issue so far!

It is adding the ease of communicating with both clients and prospects alike. Furthermore, we have seen an increase in online reviews and requests for quotes.

EASY TO USE, SAVES TIME GREAT CUSTOMER SUPPORT

EXPENSIVE BUT STILL WORTH THE PRICE SAVES ME TIME

I AM ABLE TO CONNECT WITH CUSTOMERS VIA TEXT SAVING ME TIME AND MONEY

Podium has made it so easy to connect with customers and answer any questions they may have. It's also helped us successfully build our Google My Business reviews.

I wish support was easier to contact and that we could customize the live chat widget more easily.

It makes it easy to connect with our customers.

I orginally purchased the product because I wanted to be able to gain reviews for our business to boost our online views. What I have loved is that the customer communication has really transformed our business. I can talk to customers easily and assign messages to my technicians to then communicate to customers all in one platform.I use the system everyday to let customers know if their products are in, or when we are coming to service. It has allowed our phones to be freed up for customers who are new to us, and don't yet know our business line number is textable. Saved so much time!! It was easy to get the system up and running as well! It is easy integratable with Quickbooks and has made life SOOOO much easier.

It is pricy.. The tech is there but the automated messages sometimes send out at incorrect times and has caused some customer confusion. I didn't like that so I shut off our automated messages that send out after a customer leaves a review.

It helped us gain reviews and communicate with our customers via texting.

Its been great for customer service. We use it both for Ecommerce and Retail and has been great to keep everyone on the same page. Very easy to use! We have been suprised at how much we are using it, as well as our customers. Very easy to integrate and get started.

Only downside I would give is the ecommerce marketing blasts. It isn't as robust as I'm used to but the customer service aspect makes up for it.

Customer service management for leads, delivery and service.

Podium helped bring our small business processes into the modern day. The ability to text with our customers has been hugely helpful. Communication is quick and easy for us AND the customer, which enables both parties to keep the other informed.

The review integration is wonderful also: we've received more review traffic in the month since implementing Podium than we had been in a typical year or longer previously. The system makes it easy for the customer to leave their review without a bunch of extra login steps, which is key in its success, I'm certain.

Even the customers who don't opt to leave a review often call, text, or visit again with another item for which they are shopping as a result of the "would you review us?" nudge. We have a handful of these cases happening in just a month or so of using Podium, and I know we're not even utilizing all of the automations available yet.

We're excited to see what the future holds as the positive business buzz continues to work its magic.

One downside of Podium is that I'm significantly more busy with customer inquiries. In general, this is a good problem to have!

In the short term, though, I'm feeling like we could use additional hands on deck to continue providing the same level of quality service to all of our inbound customer communications.

It's a little tougher to maintain the work/life boundary when I see a Podium notification pop up on my days off, but that's an item I'll have to manage and not a fault of the software. Overall, having additional customers in our pipeline is a welcome problem to have after investing in a new technology.

We're a small business with often just one or two staff available for customer interactions at most times. The additional communication platforms enable us to actively engage with multiple customers at once without letting any of them feel neglected or like they have half our attention.

I also really appreciate the automated follow-up texts. After sending a review request, if the custoimer doesn't leave a review at that time, they'll receive another gentle request several days later. We've had several customers take the time to leave a review after that second reminder came in. It's done in a way that's not pushy, which we greatly appreciate as a "low pressure" business. We can even tailor the wording to match our "voice" for an even better small-business-feel.

Our most utilized feature of Podium is the ability to text customers. This has saved us so much time and miscommunication the last few years. Knowing people actually read text messages (as opposed to listening to voicemails or reading emails) has been invaluable. We love the automation from our integrated POS system for requests for reviews. The set up is easy and and runs itself once set up. We use Podium all day, every day. Any time we have needed support, the customer service team is quick to answer and assist. We have been using Podium for years, and the updates and upgrades over the years have been exciting and easy to learn, and easy to implement. Highly recommend.

Becuase of so many updates, some of the features seem to have "moved" or are sometimes buried and hard to access.

They consistently add new features and updates, solving problems we didnt even know we had! They are ahead of the game!

Podium lets me communicate with my customers across so many different channels. Be it text, google chat, facebook, instagram, or email, I can easily communicate with everyone! They have now included an AI option to make my life easier, and our phone system is about to be handled by Podium as well, saving us time and money! I use podium more than any other tool at my disposal. It is extremely easy to set up, and their support is top knotch!

The only thing I'd like to see different from Podium is more communication about new features and benefits coming out.

Podium lets me connect with all of my customers as simply and quickly as possible!

The easy interface of the dashband and the automation

It doesn't integrate with our current POS, Reliasale

Automation of reviews so that we can improve our google placement. The better the placement, the more traffic in our stores!