Plumsail HelpDesk is an advanced help desk tool developed to assist online businesses in sending tickets to external websites with attachments and a mobile-friendly view. It allows you to generate tickets and get reports on your support team's performance, and E-mail communications from your customers display in HelpDesk right away. With Plumsail HelpDesk, you can automate repetitive activities using triggers and schedules. With the assistance of a unique web-widget for external sites, customers no longer need to leave your site to submit tickets since they can do so using the ticket submission form. You can customise triggers, ticket views, templates, forms, reports, statuses, and the appearance of your HelpDesk with Plumsail. Users can provide solutions to the most frequent queries to assist their consumers using the knowledge base. With your HelpDesk data, you can evaluate the efficiency and intensity of HelpDesk use, each agent's own productivity, identify the most active requesters, and do other types of data analysis too with Plumsail HelpDesk. Additionally, using Microsoft Flow, you can connect your help desk to social media and other sources.
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SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Multi-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresAI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersStandard Features
IT Asset Management
Helps to automate the full IT lifecycle of software and hardware assets on a single platformFree Trial
Available
Pricing Plans
Jet boat $33.00 $39.00 per month
For starters
Features
Yacht $58.00 $69.00 per month
For business
Features
Ocean liner $108.00 $129.00 per month
For enterprise
Features
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Learn more about Plumsail HelpDesk Pricing
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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What is Plumsail HelpDesk used for?
Plumsail HelpDesk is Help Desk Software. Plumsail HelpDesk offers the following functionalities:
Learn more about Plumsail HelpDesk features.
What are the top alternatives for Plumsail HelpDesk?
Here`s a list of the best alternatives for Plumsail HelpDesk:
Does Plumsail HelpDesk provide API?
Yes, Plumsail HelpDesk provides API.
Vendor Details
Miami, FloridaSocial Media Handles
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