Oracle Siebel

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About Oracle Siebel

Oracle Siebel is a comprehensive CRM application that helps businesses to personalize and enhance their customer experience. The application helps users to improve account planning, pipeline visibility and productivity from a single place. Businesses can collaborate across department wise teams, including service, marketing, inventory and finance to get a 360° view. Users get to plan, orchestrate and deliver actionable marketing insights customized to the needs of B2B and B2C organizations. The specialized features of Oracle Siebel include intelligent real-time optimization and dispatch of field service resources, inventory management, depot repair and service analytics. The solution also allows sales teams and calls centres to perform tasks efficiently, making it easy for customers to buy goods and services easily. Users can create customized and intuitive customer experiences with a set of flexible solutions that directly meet their business requirements. The CRM application has a metadata-driven architecture that enables rapid application design and powerful performance.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

77%
Momentum

65%
Popularity

64%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

Large Enterprises
Medium Business

API Support

Available

Modes of Support

Online

Oracle Siebel Features

Show Feature Explanation

Show Missing Features

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Unique Features

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Referral Tracking

Track and manage your referred customers.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Document Management

Ability to store and manage various information and documents in electronic format.

Oracle Siebel Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Oracle Siebel Custom

Features

Sales
Marketing
Service
Social
Commerce
Industry Solutions
Mobility
User Experience
Integration
Loyalty
Platform
Application Development
Insights
Partner Management

Disclaimer: The pricing details were last updated on 29/10/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Oracle Siebel Pricing

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Oracle Siebel Reviews

User Rating

3.8/5 (Based on 473 Ratings)

Rating Distribution

Excellent
31.7%
Very Good
36.4%
Average
17.3%
Poor
5.1%
Terrible
9.5%

User Sentiments

Customization Capabilities, Sales and Marketing Management, Robust CRM Features, Data Management

Outdated User Interface, Slow Performance, Complex Configuration, Limited Third-Party Integrations

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Review Summary

Overall, Oracle Siebel is a robust CRM software solution that offers a wide range of capabilities for sales, marketing, and customer service teams. Users have generally praised its user-friendly interface, customization options, and strong reporting features. However, some users have experienced challenges with its complexity and the need for extensive training. Additionally, concerns have been raised regarding occasional performance issues and integration difficulties. Overall, Siebel is a powerful CRM tool with many satisfied users, but it may require a significant investment of time and resources to implement and maintain effectively.

Pros

Powerful CRM system with comprehensive features for sales, marketing, and customer service.
Easy to use and navigate, with a userfriendly interface.
Scalable and customizable to meet the needs of businesses of all sizes.