Keepcon

About Keepcon

Keepcon is a customer experience enhancement platform that permits you to communicate with consumers and users through text via digital platforms in order to enhance your user experience. It combines the best of artificial intelligence technologies with the expertise of dozens of linguists specializing in semantics, resulting in a number of solutions that allow for the automated understanding of large volumes of data and the accurate classification of contents and expressions written informally in Spanish, Portuguese, and English. With KeepCon, you can automate the quality audit process using conversational analytics. Keepcon's survey platform enables you to categorize open replies precisely and granularly, as well as automatically discover business procedures that influence customer happiness or displeasure. KeepCon’s social media Listening solution deciphers precisely what is stated on social media and with what emotion, allowing you to know exactly what is going on and how to respond. The platform’s automated document processing enables you to reliably extract and interpret the content of massive amounts of paperwork. It centralizes all of your digital channels in one platform to improve your contact center efficiency.