Incident IQ

About Incident IQ

Incident IQ is a service management platform designed for K-12 schools that helps them with asset management, facilities maintenance solutions, help ticketing and more. The platform includes various features that help users easily manage their multiple business processes. iiQ Assets, the platform provides schools with the technology to deploy, collect, manage and audit their assets. iiQ Ticketing comes with enterprise-class tools that are specially built for schools through which they can easily route, submit and work tickets easily. The software also includes simple help submission for students and teachers, detailed analytics for administrators and powerful workflows for the support teams. With Incident IQ, IT teams get information-rich tickets by default, without conducting rigorous searches for them. This helps to automatically populate requests along with the relevant data. Users can integrate asset data into the platform to enable support teams to receive richer help requests. The platform also helps leaders by providing them with insights into the educational technology’s performance.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

72%
Momentum

66%
Popularity

82%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Incident IQ Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Incident IQ Custom

Features

Unlimited technician seats
Granular permissions & custom roles
Log in with your district’s single sign-on credentials
Track unlimited assets
Integrate with leading MDM platforms
Automatically record detailed asset history

Disclaimer: The pricing details were last updated on 04/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Incident IQ Pricing

Incident IQ Alternatives

View All Incident IQ Alternatives

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Freshservice An IT project management software read more

4.7 1,351 user ratings

Visit Website

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Richdesk Asset management and customer service software read more

4 2 user ratings

View Details

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Track-It More than just help desk software read more

3.9 99 user ratings

View Details

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

osTicket Manage tickets with ease read more

4.6 58 user ratings

View Details

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

iSupport Software IT help desk and customer service solutions read more

4.4 22 user ratings

View Details

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.5 81 user ratings

View Details

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SysAid Unique ITSM Solution with Multiple Service Desk Features read more

4.7 853 user ratings

View Details

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Jira Service Desk Provide excellent service experiences to valuable clients for long ... read more

4.2 1,399 user ratings

View Details

71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

IBM Control Desk Manage your business with the best service desk features read more

View Details

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TIPWeb-IT Asset Management Software for K-12 Schools read more

4.4 36 user ratings

View Details

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ManageEngine Servic... Flexible software to empower IT help desk read more

4.3 380 user ratings

View Details

Incident IQ Reviews

User Rating

4.8/5 (Based on 217 Ratings)

Rating Distribution

Excellent
76.5%
Very Good
22.1%
Average
1.4%
Poor
0%
Terrible
0%

Do You Use Incident IQ?

Write a Review

Review Summary

User reviews of Incident IQ indicate a generally positive experience, particularly for its asset management capabilities. Users appreciate the platform's integration with various systems like Google Admin and Jamf, streamlining device tracking and support ticket management. The ability to create custom views and reports is highly valued, enabling efficient data analysis and problem resolution. However, some users find the search function challenging, and the mobile app lacks the functionality of the website. Additionally, concerns about limited customization options and occasional bugs were raised. Overall, Incident IQ is regarded as a robust and valuable tool for managing technology in K-12 environments, but continuous improvement in areas like search, mobile app functionality, and user interface design is suggested.

Pros

IncidentIQ provides a centralized platform for managing IT and facilities requests.
It offers robust asset management features, allowing for thorough tracking of devices and inventory.
The platform integrates with popular services like Google Admin and Infinite Campus for streamlined data sharing.

Cons

The search functionality can be challenging, making it difficult to locate specific tickets or assets.
The mobile app lacks many features available on the website, limiting its usability.
Some users find the interface overwhelming due to the vast number of available options and features.

Incident IQ Reviews

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO