Track-It

About Track-It

Track-It! is the best help desk software and asset management system for small to medium-sized businesses. Over 50,000 customer sites worldwide have installed a Track-It! helpdesk. Out of the box, Track-It! includes everything you need to improve your help desk and IT asset management operations today. Track-It! takes the concept of what an IT help desk can achieve to the next level and continues to offer a powerful suite of integrated IT management features at an affordable price.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

70%
Momentum

64%
Popularity

70%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Online

Track-It Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Track-It Custom

Features

Help Desk and Ticketing
IT Asset Management
Change Management
Help Desk Self-Service Portal
Purchasing
Mobile Help Desk
Help Desk Dashboards and Analytics
Knowledge Management
Scheduled & Emailed Reports
IT Asset Barcode Scanning
Software License Management
REST Web Service APIs
Free Video Training

Disclaimer: The pricing details were last updated on 28/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Track-It Reviews

User Rating

3.9/5 (Based on 99 Ratings)

Rating Distribution

Excellent
29.3%
Very Good
47.5%
Average
13.1%
Poor
5.1%
Terrible
5.1%

User Sentiments

Help Desk Module, User Friendly Interface, Customization Options, Ticket Management System

Lack of Cloud-Based Access, Outdated User Interface, Limited Reporting Capabilities, Occasional Performance Issues

Do You Use Track-It?

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Review Summary

Track-It! is a solid help desk tool, particularly praised for its user-friendliness and affordability. Users appreciate its simple interface, making it easy to manage tickets and assets without extensive training. However, some users report limitations in automation capabilities and customer support. While Track-It! excels at streamlining ticket management and providing comprehensive asset tracking, its reporting features are often criticized for being cumbersome and lacking in flexibility. Additionally, its outdated interface and occasional performance issues are drawbacks for those seeking a modern user experience. Overall, Track-It! is a reliable choice for organizations with basic-to-medium IT needs and a preference for on-premise solutions.

Pros

TrackIt! offers a userfriendly interface making it simple and easy to use.
Users can start working with the software without any learning complications.
TrackIt! has an affordable pricing structure, especially for organizations with a large number of users.

Cons

TrackIt! lacks robust automation capabilities.
Customer support needs improvement.

Track-It Reviews

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Videos on Track-It

Track-It! 2019 - ...

Track-It FAQs

What are the top alternatives for Track-It?

Here`s a list of the best alternatives for Track-It:

Does Track-It provide API?

No, Track-It does not provide API.

Track-It Contact

Vendor Details

+1-800-218-3373

Contact Details

Not available

https://www.trackit.com/help-desk-software/

Social Media Handles

Twitter 1K

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

Track-It

About Track-It

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Track-It Alternatives

Track-It Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Track-It?

Review Summary

Pros

Cons

Videos on Track-It

Track-It FAQs

Track-It Contact

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SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

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Track-It

About Track-It

Screenshots & Videos

Track-It Alternatives

Track-It Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Track-It?

Review Summary

Pros

Cons

Videos on Track-It

Track-It FAQs

Track-It Contact

Related Links

Disclaimer

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers