EV Service Manager

About EV Service Manager

EV Service Manager is an online IT service management software providing access to a powerful, versatile and easy to manage interface. The platform is compatible with the most complex requirements, besides offering access to a modern way of simplicity, mobility and agility, which enhances productivity by 30% and reduces incurred cost by 50%. Organisations can depend on the particular’s PinkVerified processes to get their IT maturity improved. Also, admins can integrate external portals, third party apps and dashboards within the software to deliver a comprehensive user experience to their IT staff. Included Evie tool offers accurate guidance through smart automation, execution commands, appropriate filters and detailed searches. Further, companies can also depend on the inbuilt graphical designer, robust business tools, 400+ out of the box wizards and tax schedulers to get complex processes streamlined into automated actions. Detailed reports made available by EV Service Manager helps with trend monitoring and easy decision making. Other essential features include asset lifecycle management, SSAE-18 audited processes, out of the box API connectors and a plethora of smart tools helping out with asset, demand, capacity, service catalogue and availability monitoring.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

60%
Momentum

61%
Popularity

62%

Platforms Supported

Browser Based (Cloud)
Desktop App (Windows)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

EV Service Manager Features

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Service Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Standard Features

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Multi-language Support

Available in multiple languages to support global customers

Asset Management

Manages the entire lifecycle of the physical assets of your organization

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

EV Service Manager Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

EV Service Manager Custom

Features

IT Maturity With ITIL
Adapt the Interface to Organization
Modernize User Experiences
Automate Complex IT Processes Into Simple Ones
Visually Analyze Service
Track Your IT Assets Efficiently
IT Financial Management

Disclaimer: The pricing details were last updated on 29/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about EV Service Manager Pricing

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EV Service Manager Reviews

User Rating

4/5 (Based on 95 Ratings)

Rating Distribution

Excellent
36.8%
Very Good
40%
Average
11.6%
Poor
9.5%
Terrible
2.1%

User Sentiments

Customization, Ease of Use, Workflow Management, ITIL Compliance

Customer Support Response Times, Reporting Functionality, User Interface Complexity, Project Management Capabilities

Do You Use EV Service Manager?

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Review Summary

EasyVista users generally appreciate its user-friendly interface, customizable dashboards, and comprehensive service management capabilities. They find it effective for incident tracking, change management, and asset management. However, some users express concerns about its occasional slowness, limited reporting options, and the need for better documentation. Additionally, a few users mention difficulties with integrating EasyVista with other systems and suggest improvements to its mobile app. Overall, EasyVista users find it a capable service management solution, but some areas could benefit from further development and refinement.

Pros

Centralized service management: EasyVista offers a comprehensive platform for managing all IT services in one place, improving efficiency and reducing complexity.
Customizable workflows: The platform allows users to create and modify workflows to automate routine tasks, enhancing productivity and reducing manual effort.
Comprehensive reporting and analytics: EasyVista provides robust reporting and analytics capabilities, enabling users to gain insights into service performance, identify trends, and make datadriven decisions.

Cons

Steeper learning curve: Some users may find the initial setup and configuration of EasyVista to be complex, requiring additional time and resources for implementation.
Limited customization options: While the platform offers some customization features, certain aspects may be inflexible, restricting users' ability to tailor the solution to their specific needs.
Potential performance issues: In some cases, users have reported performance issues, such as slow response times or occasional glitches, which may impact productivity and the overall user experience.

EV Service Manager Reviews

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EV Service Manager FAQs

What is EV Service Manager used for?

EV Service Manager is Service Desk Software. EV Service Manager offers the following functionalities:

Request Management
Problem Management
AI Assistant
Change Management
Reporting (Analytics)
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding
Ticket Management
Surveys & Feedback
Knowledge Base
Contract (SLA Management)
Automated Routing
Alerts (Escalation)
Self Service Portal
Multi-language Support
Asset Management

Learn more about EV Service Manager features.

What are the top alternatives for EV Service Manager?

Here`s a list of the best alternatives for EV Service Manager:

Does EV Service Manager provide API?

Yes, EV Service Manager provides API.

EV Service Manager Contact

Vendor Details

New York, New York

Contact Details

+1 (888) 398 4876

https://www.easyvista.com/products/cloud-based-it-service-management-software

Social Media Handles

Not available

Customers

Disclaimer

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EV Service Manager

About EV Service Manager

Screenshots & Videos

EV Service Manager Features

Service Desk Features

EV Service Manager Alternatives

EV Service Manager Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use EV Service Manager?

Review Summary

Pros

Cons

Videos on EV Service Manager

EV Service Manager Screenshots

EV Service Manager FAQs

EV Service Manager Contact

Customers

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SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

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EV Service Manager

About EV Service Manager

Screenshots & Videos

EV Service Manager Features

Service Desk Features

EV Service Manager Alternatives

EV Service Manager Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use EV Service Manager?

Review Summary

Pros

Cons

Videos on EV Service Manager

EV Service Manager Screenshots

EV Service Manager FAQs

EV Service Manager Contact

Customers

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Disclaimer

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

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