Enthu.ai Pricing

QA Workflow (non AI)

Features

• Playback recordings
• Review and score calls
• Custom scorecards
• Zero tolerance questions
• Share evaluations with agents
• Disputes/agent rebuttals on evaluations
• Root Cause Analysis: Basic
• Agent coaching module
• Quality workflow automation
• Filtering options: Basic
• Performance reports for Agents, Teams & QAs
• Create unlimited calibration sessions
• Independent call scoring
• Detailed discrepancy analysis
• Private and public playlists
• Tag calls to playlists
• Share playlists with stakeholders
• Create unlimited teams
• Add/manage agents
• For Quality Managers
• For Quality Analysts
• For Team Leadss
• For Agents
• Integrate with 50+ pre existing 3rd party software
• Support over email, chat and video call
• SOC2 security standards

Powered by advanced AI

Features

• Includes features of eValu8 plan, plus
• Root Cause Analysis: Advanced
• Filtering options: Advanced
• AI enabled call scorings
• 100% QA coverage
• AI enabled summaries
• Call transcripts
• Auto speaker separation
• Auto detect language
• Sentiment analysis
• AI-insights on performance
• Keyword spotting
• Auto redact 16+ PII parameters across audio
• Auto redact 16+ PII parameters across transcripts
• Create unlimited moments
• Reject calls below X secs
• Configure daily email alerts
• Push summaries/transcripts to Salesforce/Hubspot
• Custom integration requests
• Data warehouse integration requests
• API access for data push
• Dedicated account manager
• Direct access to our product team
• Early access & influence on our roadmap

Powered by GenAI

Features

• Includes features of aiQ plan, plus
• Root Cause Analysis: GenAI enabled
• Generative AI enabled scans
• Configure custom questions for GenAI response