CommBox

About CommBox

CommBox is a comprehensive customer support and messaging platform that provides businesses with an AI-powered omnichannel solution to communicate with their customers. The platform allows businesses to use channels like WhatsApp, social media, video, voice, SMS and more, as per their requirements from one smart inbox. Users can add all-new customer communication channels besides simultaneously monitoring all of their brand assets and online conversations through a unified view. The platform offers an ultimate inbox and outbox for teams to keep all conversations in one place, besides making SLA compliance, tagging, assignments and routing easy. CommBox is an authentic omnichannel platform that is loaded with futuristic AI capabilities and updated automation features. With this platform, users can shorten and automate a large part of their business process naturally. It also comes with a customer service management facility that consists of an analytics and reporting system. The software allows businesses to monitor every aspect of their communications, optimize their entire workforce and facilitates better decisions.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

75%
Momentum

63%
Popularity

85%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours

CommBox Awards

# 14 Most Popular Software Help Desk Software
Q2 2024

# 14 Fastest Growing Software Help Desk Software
Q2 2023

# 14 Most Popular Software Help Desk Software
Q2 2023

# 5 Fastest Growing Help Desk Software
Q1 2021

# 16 Most Popular Help Desk Software
Q1 2021

CommBox Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

CommBox Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

CommBox Custom

Features

Scalability Guarantee
Free Integrations & Connectors
Risk-free Adoption
Rapid Deployment
Unified Agent Workspace
Omnichannel Engagement
Business Automation
Generative AI
WhatsApp Campaigns
Reporting & BI Analytics

Disclaimer: The pricing details were last updated on 21/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CommBox Pricing

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CommBox Reviews

User Rating

4.8/5 (Based on 50 Ratings)

Rating Distribution

Excellent
90%
Very Good
6%
Average
2%
Poor
0%
Terrible
2%

User Sentiments

Excellent Customer Support, Efficient Omnichannel Communication, Effective Automation Capabilities, User Friendly Interface

Limited Reporting Functionality, Occasional Software Bugs, Slow Feature Development , Incomplete Platform Features

Do You Use CommBox?

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Review Summary

CommBox, a popular SaaS solution, receives mixed reviews from its user base. Common themes that emerge include its ease of use, with many users praising its intuitive interface and user-friendly features. However, concerns are raised regarding its reliability, with some users reporting frequent outages and technical difficulties. Opinions differ on the quality of customer support, with some users commending the responsiveness and helpfulness of the team, while others express dissatisfaction with the slow response times and lack of resolution. Overall, CommBox seems to have a user-friendly design but may need improvements in reliability and customer support to enhance user satisfaction.