Cognigy Voice Gateway

About Cognigy Voice Gateway

Cognigy offers enterprise software for conversational AI automation. Communications between customers and employees are automated by the Cognigy.AI platform. Cognigy.AI, which is available in on-premises and SaaS environments, enables businesses to have natural language interactions with their users in any language and on any channel (webchat, SMS, voice, and mobile apps). Cognigy AI Voice Gateway is a clever method for deploying virtual voice agents for automated phone calls. Utilize our Transactional Conversational IVR tools to automate phone calls and text messages and complete engagements that go far beyond straightforward FAQs. Let Cognigy AI manage incoming SIP calls by connecting it to your SIP trunk or IVR. Choose the text-to-speech (TTS) and speech-to-text (STT) vendor of your choice. Construct your own speech models, then link them to our Voice Gateway. Deploy virtual agents directly into the agent workspace's user interface to enable seamless communication between your agent and a virtual support agent while they are speaking to the client. Intelligent speech and chatbots powered by Cognigy AI communicate accurately and consistently beyond simple FAQs, reducing contact centre costs and boosting productivity while enhancing user experiences. Daimler, Bosch, Lufthansa, Salzburg AG, and many other companies are among Cognigy's many international clients.