Bloomfire

About Bloomfire

Bloomfire is a comprehensive knowledge engagement platform that helps businesses collect and centralise knowledge and insights that exist across the entire organisation. It also makes this knowledge available to employees so they can do their work best, irrespective of the time and place. The gathered knowledge empowers team members to make decisions with confidence and facilitates the collective growth of the organisation. The software makes it easy to share, find and collaborate on the knowledge that exists across the organisation. There are various texts, charts, images, audio and video formats available to share the knowledge among colleagues and customers. Bloomfire helps companies to focus on customer insights. It enables stakeholders across teams and locations to use market research while making business decisions. The platform provides on-demand knowledge to support agents and empowers them to offer exceptional customer service. Features like on-demand knowledge, seamless communication and a personalised way to access information make Bloomfire an important tool to improve any organisation’s performance.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Bloomfire Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Team Custom

Single Team Access

Features

Quickly Build Content and Capture Expertise With Intuitive Authoring Tools and Automated Deep Indexing
Find Relevant Answers and Results Instantly With Bloomfire’s AI-powered Search and Discovery Engine
Meet Team Where Work to Foster Collaboration and Effortlessly Share Knowledge

Department Custom

Department-wide Access

Features

Maximize Productivity Across Department Using Generative AI for Instant Answers and Enhanced Authoring
Curate Content for Specific Teams Within Department to Maximize Engagement and Collaboration
Certify Knowledge and Stay in Compliance With Moderation and Auditing Tools
Improve Knowledge Health and Continuously Improve With Robust Reporting and Analytics

Enterprise Custom

Company-wide Access

Features

Premium Support for Enterprise Wide Deployments
Connect Knowledge to Critical Workflows by Integrating Across Tech Stack
Configure Multiple Communities Tailored to Each Department in Organization
Protect Knowledge With Enterprise-grade Security Protocols and Provision Access to Content With Groups, Role-based Permissions, SSO, and SCIM
Partner With Team of Knowledge Management Experts to Launch Program With Measurable ROI

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Disclaimer: The pricing details were last updated on 24/12/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Bloomfire Reviews

User Rating

4.5/5 (Based on 1,041 Ratings)

Rating Distribution

Excellent
60.7%
Very Good
33%
Average
4.3%
Poor
1.8%
Terrible
0.1%

User Sentiments

Powerful Search Functionality, Easy to Use Interface, Effective Knowledge Sharing, Extensive Content Organization Options

Occasional Search Accuracy Issues, Limited Customization Options, Slow Loading Times, Mobile App Usability Issues

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Review Summary

Bloomfire is generally well-received by users, with an average rating of 4.5 out of 5 across multiple review platforms. Reviewers praise its user-friendly interface, comprehensive knowledge management, and collaborative features. They appreciate the platform's ability to centralize company information, facilitate team collaboration, and enable easy access to relevant resources. Bloomfire's customer support is also commended for its responsiveness and helpfulness. However, some users have expressed concerns regarding the platform's occasional technical glitches and limited customization options.

Pros

Efficient Knowledge Sharing: Bloomfire's userfriendly interface streamlines knowledge sharing and collaboration within teams, enhancing productivity.
Customizable Platform: Its customizable platform allows organizations to tailor the platform to their specific needs, ensuring a seamless fit within their existing workflows.
Mobile Access: Empowering users with mobile access enables remote teams to stay connected and access essential information on the go, enhancing productivity.

Cons

Cost: Bloomfire's pricing plans might not be suitable for small businesses or startups with limited budgets.
Limited Integrations: While Bloomfire offers some integrations, it may lack certain integrations that users might prefer for seamless collaboration with other tools.
Complexity: Some users might find the platform's functionality overwhelming, requiring a learning curve to navigate its various features effectively.

Bloomfire Reviews

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