TalkForce AI Alternatives: Top 10 Speech Analytics Software in 2025

Prodigal is a Consumer Finance Intelligence solution that analyzes customer and patient interactions to supercharge profits and customer experience. Built on decades of industry and data science expertise, Prodigal’s real-time and post-engagement apps give lenders and healthcare providers the power to turn insights into measurable outcomes. Loan servicing and collection contact centers trust Prodigal to boost productivity, effectiveness, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Prodigal's industry specialized AI decision engine powers the solution’s three core apps: ProAssist, ProNotes, and ProVoice. ProAssist prompts agents in real-time to say and do the things proven to collect more and increase first call resolutions. ProNotes auto-writes call notes in seconds so agents can focus on customer experience and get back hours in their days. ProVoice analyzes and scores 100% of calls for compliance, reducing risk and increasing QA effectiveness.

Awaken Conversations is the best platform for analysing conversations related to every customer and query call. The analytic mechanisms present in this platform can analyse the tiny aspects of each call. Thus allowing client companies to understand their customers better. Speech and voice analytics identify every feeling attached to the voice of the customer for the client-side, improving and retaining them for a long. Client companies that value their customers largely tend to find Awaken Conversations a reliable platform. It lets the former get a hint of what the customers want, their reason for contacting the client itself, the urgency of the issue and find a relevant solution for the same. Apart from looking after the customers, it notifies the authorities about relevant workshops for improving sales and gives an insight into the collective productivity of the workforce, all within regular intervals. This further enables the authorities to identify the lacks within the company and thus implement operational improvements wherever and whenever necessary.

InteliConvo is the ultimate Al Powered Speech Analysis & Automation platform. It provides businesses and organizations with powerful insights into customer conversations that would otherwise be hidden. With InteliConvo, 100% of recorded customer calls can be analyzed for customer buying patterns, intents, sentiment, willingness to pay, product feedback, and brand image. This data can then be used to automate workflows and increase team performance, sales velocity, debt collections effectiveness, customer experience ratings, and compliance with regulation requirements. InteliConvo is the perfect tool for professionals looking to get a competitive edge in their industry by leveraging customer data for additional insights.

Oxus.AI is a speech analytics software that helps sales teams to monitor 100% of their calls in any language and provide instant feedback to improve their performance. It helps users to get a deeper understanding of the performance of their team members over the phone. Oxus.AI works with a unique deep learning AI, that makes it to bring advanced speech analytics solutions backed by more than 7000 languages spoken around the world. In addition, the software also comes with a dashboard that shows the complete feedback cycle and allows users to pinpoint problematic areas, give personalised and actionable feedback to sales teams. Users can customise the software in their way so that it can easily capture industry-specific jargon. Oxus.AI works on a technology that enables sales teams to review a call within seconds and respond quickly. Furthermore, users also get visibility into their sales techniques which helps them to find out which technique is coming out most successful.

Speechmate software is an audio badge used to record conversations between sales assistants and customers. The software offers tools to track sales standards and scripts. Measure reports in real-time with automatic data transfer for analysis.

Picovoice is the end-to-end platform for adding voice to anything on terms. Match the accuracy of cloud-based speech recognition with on-device ASR, with no compromises. Adopt models specific to domain to boost accuracy even more. Transcribe at a fraction of cost while maintaining ownership of data. Make audio files searchable and discoverable with direct audio indexing, without relying on transcription. Achieve superior accuracy and speed compared to any speech-to-text solution. Find keywords, including proper names in audio files.

MyAutoBio is the ultimate AI-powered storytelling tool that transforms their life's experiences into a captivating and interactive narrative. With MyAutoBio, they can create a bridge across generations, ensuring the preservation of their personal history. This platform makes it easy for them to record and safeguard their precious memories before they disappear. This AI-enhanced storytelling technology keeps their history vibrant, letting you relive and share their journey with loved ones. But that's not all, MyAutoBio goes beyond just preserving their memories it allows them to leave a legacy that will be treasured by all of humanity. This platform captures and honors their life story, ensuring that their legacy lives on for generations to come. Their stories are a bridge to the future a way to share their wisdom and life lessons, creating a lasting bond with family and loved ones. MyAutoBio is user-friendly and caters to storytellers of all ages. They can easily document their stories, thoughts, and lessons and use our platform to refine their thoughts and organize their experiences. Plus, they have the option to save their journals in digital format or even print them to share with family and friends.

allZen represents a groundbreaking advancement in conversational intelligence, poised to redefine the landscape of business operations. This mission is to empower business leaders and agents with the transformative capabilities of AI-driven insights, making them dedicated customer advocates and driving unparalleled business success. At the core of CallZen's innovation are cutting-edge Machine Learning algorithms that meticulously analyze and extract insights from the interactions between agents and customers across a multitude of communication channels, including calls, chats, and emails. This invaluable analysis serves as the driving force behind business growth and the enhancement of service quality. CallZen's prowess extends to multilingual conversations, excelling in accurately transcribing and analyzing calls, even in scenarios involving a single communication channel. It achieves this by identifying speakers, capturing sentiments, and automatically detecting vital entities mentioned during the interactions. Incorporating CallZen into your business is a seamless process. Our platform integrates flawlessly with industry-leading Customer Relationship Management (CRM) systems, Auto Dialers, and Calendars. This ease of integration ensures that businesses can continue their operations without interruption, allowing them to analyze millions of calls within minutes.

Enhance user engagement with the Sista AI Plug & Play Voice Assistant. This innovative interface delivers instant responses, boosting user retention and satisfaction. Its advanced accessibility features empower users with disabilities and facilitate usage during physical activities like walking, increasing app engagement by 30%. Reduce customer service costs by 50% through automated responses and proactive actions, improving efficiency. Streamline onboarding with voice-driven tutorials, enhancing learning curves by 45%. Provide a consistent, scalable experience across channels with a virtual agent capable of handling high volumes and ensuring 99% availability 24/7. Transform user interactions with intuitive voice commands, reducing effort by 80% compared to traditional navigation methods. This AI chatbot software not only elevates user engagement but also maximizes product accessibility, cuts support costs, simplifies onboarding, and enhances the overall user experience.

Observe. AI is an AI-powered intelligent workforce platform for call centres. The platform changes contact centres by incorporating AI into all customer interactions, improving agent performance, and automating repetitive procedures that promote profitability and retention. It increases operational efficiency at scale by automating and streamlining procedures. Observe.AI also analyses every interaction with customers to scale greater, uniform experiences and optimise agent performance to improve empathy ratings by enhancing procedures, services, and products. It also aids in identifying the roadblocks that prevent sales agents from achieving one-call closures and advising them on how to improve exchange rates at scale. It also skillfully controls dangers and compliance, as well as redacting sensitive data to secure consumer information. Through its comprehensive view of client contacts, Observe.AI interprets and converts every encounter into business-improving analytics. It also boosts worker productivity via AI-driven assessments and coaching, resulting in a strong feedback mechanism that fosters steady learning across all client touch points.

NeoSound Intelligence is a voice analytics programme that aids call centres in improving the calibre of customer discussions. NeoSound can help contact centre quality managers identify the most important attention-seeking requests amid hundreds of other calls by employing a multitude of elements. The software also gives customers the option to listen to call recordings again and review words, phrases, and inappropriate stop-words used during a discussion. It makes it simple to evaluate the quieter and more emotional aspects of a call in addition to keeping track of the script, ethical adherence, and commercial quality standards. The dashboard function makes it simpler to collect all of the aforementioned data in one place, as well as identifies areas for improvement and highlights the most profitable trends. Any personal information is automatically found and removed from the transcription scripts and audio files. The software is therefore extremely secure and compliant.

VoiceBase is a speech analytics software that helps companies to turn voice data into useful insights. It is an AI-powered software that is capable of understanding sentiments in customers’ voices. In this way, it enables companies to discover new ways to maximise revenue, lower call centre costs and minimise compliance risk. VoiceBase comes with Intelligence and Natural Language Processing tools that can be used to turn raw, unstructured call data into informative, structured data, which can be easily analysed. The same tools can also be used to convert speech into text. VoiceBase is capable of automatically detecting and redacting the sensitive PCI/PII data present in the audio and transcript. It comes with 40 different types of paralinguistic metrics such as overtalk, silence, sentiment and dynamism. With these features, the tool detects and predicts even highly complex behaviour with great accuracy. Moreover, VoiceBase can even analyse chat, CRM data, email and other support data to offer a complete view of customer interactions.

Introducing Voxxio, the new tool that makes it easy to instantly create stunning visual storyboards from their spoken ideas with the help of artificial intelligence (AI). If they’re an entrepreneur, marketer, or creative professional looking to save time and energy but still wow clients, Voxxio is the perfect choice. Voxxio harnesses the power of AI to turn their spoken ideas into visually engaging storyboards, all in just minutes. The software understands and draws insights from their voice input, automatically creating clear and compelling visuals to bring their ideas to life. Their storyboards are professionally designed according to industry best practices to ensure they have maximum impact on their audience. Using Voxxio is easy. All they have to do is select a template for their storyboard, speak their ideas and watch as Voxxio creates a beautiful visual representation in record time. The end result is a high-quality product that looks like it was created by a professional designer. Voxxio is the perfect tool for busy professionals who want to put their best foot forward without spending lots of time and energy. So if you’re looking for a powerful way to quickly turn their spoken ideas into visual success, look no further than Voxxio.

Nexidia provides the most innovative interaction analytics solutions available. Works with some of the world's largest contact centers, media and entertainment companies, government agencies, and legal firms.

Transform hours of audio into accurate text in just minutes with Inkr, the gold standard in transcription efficiency and precision. With lightning-fast speeds, users can upload audio files in any format and receive polished, ready-to-use text almost instantly—saving valuable time and effort. Supporting over 100 languages, Inkr bridges cultural divides and enables seamless global communication. Its advanced speaker identification effortlessly distinguishes between multiple voices, making it ideal for interviews, meetings, and panel discussions. Even in noisy environments, Inkr captures voices with exceptional clarity, delivering high-quality results regardless of background noise. The platform’s intuitive editing tools allow you to quickly refine specific words without disrupting entire sentences, streamlining the review process. Designed for professionals, creators, and researchers alike, Inkr offers a reliable, user-friendly solution that makes transcription easy, efficient, and stress-free.

Introducing Sierra the cutting-edge AI communication tool designed to revolutionize customer interaction for businesses. With Sierra, companies can foster an engaging, conversational experience that not only provides answers and solutions efficiently but does so empathetically in a tone that truly reflects the brand's character. This advanced AI agent is tailored to be perpetually available, ensuring customers receive assistance promptly, regardless of the complexity of their issues. From processing returns and exchanges to managing subscriptions, Sierra adeptly handles a wide spectrum of customer inquiries without missing a beat. Sierra's agility means their business can adapt quickly to any changes, keeping their customer service highly responsive and relevant. Moreover, the tool’s in-depth analytics and reporting capabilities serve as their command center, empowering they to refine and elevate the customer experience continually. Whether their goal is to streamline operations or to enrich the quality of customer interactions, Sierra creates a seamless bridge between efficiency and satisfaction. By implementing Sierra, businesses are not just staying ahead of the curve; they are redrawing it altogether, setting new benchmarks in customer service excellence for their industries. Experience the future of customer engagement with Sierra and transform their customer service from a mere touchpoint to an unforgettable experience that resonates with their audience.

Summatti is an ideal platform for implementing worthy QA and retrieving actionable results. The platform is a simple one with a no-code interface that uses artificial intelligence for speech analytics, empowering the service teams alike. Summatti has recently emerged as one of the top platforms designed for this purpose, with almost a hundred companies that form its clientele. The platform conducts digital audit sessions calls and tickets that automatically can increase the number of complete and informative survey responses. Since it is an all-in-one solution with a single-window view for all audits simultaneously, the utility of spreadsheets and updating them manually is eliminated. This further eliminates a whole lot of confusion that might come up if these accounts undergo manual handling and updating. Summatti uses AI for a hundred per cent accurate analysis of speech segments. Thus helping clients to take action in real-time and improving customer experience with personalised solutions.

Voyc's voice analytics AI platform allows regulated organisations to check 100% of contact centre conversations, assisting in improving operational efficiencies, catching complaints, identifying vulnerable clients, and providing an amazing customer experience. Voyc enables businesses to build operational capacity to concentrate on business changes that lead to favourable customer outcomes while automatically identifying contacts of regulatory concern, such as complaints and susceptible clients. Voyc is here to revolutionise your quality assurance processes, with promises of rapid adoption, simplicity, and bank-grade security. By allowing you to scale your quality assurance efforts without incurring additional expenses or resources, Voyc enables you to monitor every call, avoid repeated call-backs, lower the number of formal complaints, and ultimately raise customer satisfaction. Creating operational capacity to coach agents, communicate more efficiently, give vulnerable consumers priority, and maintain focus on giving fair evaluations is possible by optimising the quality assurance process with fewer personnel. Without having to continuously check in with agents, you get complete visibility into your contact centres thanks to these insights. For a better customer experience, you can use Voyc to more proactively identify dissatisfied customers and potential escalations.

Allo-Media provides an AI platform based on Call Tracking, Automatic Natural Language Recognition, and Speech Analytics that helps you convert your calls into the right actions. Automated scoring of leads and conversion. Identification of call generating campaigns.

Poised is the AI-powered communication coach that helps you speak with confidence and clarity. Private and secure, an essential tool for digital-first workplaces. Poised gives real-time feedback on everything from words most spoken to filler words, confidence, energy, empathy, and more.