Kape Alternatives: Top 10 Conversation Intelligence Software in 2025

Marchex is a leading conversational analytics company that connects the voice of the customer to your business. We deliver AI-driven insights and solutions to help companies find, engage and nurture their most valuable customers across voice and text-based communication channels. Marchex leverages proprietary data and conversational insights to deliver real-time solutions that enable brands to personalize customer interactions.

Fathom is a free Zoom app that records, transcribes, and highlights the key moments from your Zoom calls so you can focus on the conversation instead of taking notes.

Laxis captures conversations intelligently to make your meetings more productive and enjoyable. Simple transcription and personalized templates help you extract insights, action items, and key quotes from meetings. Laxis takes notes while you focus on the conversation. Capture each attendee's comments verbatim, and flag items for follow up. Laxis captures meeting outcomes with an accurate record that can be sent to each attendee.

Introducing Bland AI – the enterprise grade developer first solution for implementing AI phone calls. With an easy-to-use platform, Bland AI provides an efficient way to make AI phone calls and create personalized experiences for customers. You'll be able to create automated conversations that can be tailored to a conversation style that best fits your customer. Now, you can make AI phone calls from any device with the click of a button. With the freedom to integrate Bland AI into any existing system you can easily automate conversations with customers. Bland AI's data-driven system also provides the ability to customize each phone call for different customers so they get the most tailored experience. Bland AI takes the legwork out of each individual phone call. Your team will no longer have to manually dial out and manually create each phone conversation. You'll be able to manage and maintain the system with ease, leading your company to the future of customer engagement.

LivePerson connects traditional call centers with a digital-first, AI-powered customer experience. By accelerating contact center transformation, it boosts agent productivity and enables personalized interactions. The platform strikes the right balance between human agents, intelligent automation, and Conversational AI across voice and messaging channels. It provides deep insights from every conversation, helping businesses understand customer needs and emotions, thereby enhancing the overall experience. Trustworthy AI ensures consistent responses, allowing agents to review and approve AI-generated replies. LivePerson enhances agent tools, provides real-time context, and increases supervisor visibility for streamlined workflows. Integration with single sign-on (SSO) improves inquiry handling, while personalized workspaces offer multi-language support for global reach. The platform quickly unifies customer experiences across various channels, and its Analytics Studio turns calls and messages into actionable data, offering valuable insights into customer behavior. LivePerson is a reliable partner for delivering exceptional customer experiences efficiently.

Alan AI is a tool that allows users to add a voice assistant to their web applications. It provides an AI backend for the applications that enable the users to create seamless conversational experiences. Alan AI recognizes user context by learning the app’s UI, thus supporting any conversation and workflow. It works on any domain, thus training on the app’s unique vocabulary automatically. Alan AI Studio consists of a simple and developer-friendly set of tools to define and analyze conversational flows to improve wherever needed quickly. It enables users to write and test everyday casual scenarios, maintain dialogue versions, and do much more, thus focusing on critical tasks. Alan AI allows users to target any platform and any device by designing any voice interface and deploying it to iOS, Android, Web, or even cross-platform solutions such as Ionic, Flutter, React Native, and Power Webs. A value-added feature that Alan AI provides is capturing key data points like users’ frequency of use, their utterances, and session length to analyze how customers interact with a voice assistant in their app.

Proxy is an AI-powered digital assistant designed to streamline tasks and simplify your life through conversational interactions. Whether you need to summarize articles about a company, find relevant job listings, or identify trending GitHub authors’ LinkedIn profiles, Proxy handles it all efficiently. It can make sense of complex GitHub pull requests and deliver concise summaries as part of your workflow. Proxy can email you summaries of top news stories or send you daily paper insights from HuggingFace. Beyond professional tasks, Proxy supports personal errands as well it can buy gifts on Amazon, book restaurants, and even take care of your grocery shopping. By automating repetitive tasks like scheduling, managing emails, and aggregating reviews, Proxy empowers professionals to reclaim their time and focus on their goals. It’s a one-stop digital assistant designed to keep you productive, informed, and always a step ahead.

TIXAE empowers businesses to create cutting-edge Voice and Text AI agents with unparalleled ease and efficiency. Offering end-to-end tools and seamless integrations, this platform simplifies Knowledge Base (KB) management and streamlines conversations across diverse channels like the web, WhatsApp, Discord, and more. Users can upload documents, scrape URLs, or link relevant data, enabling agents to deliver accurate responses instantly. With real-time analytics and session monitoring, businesses gain valuable insights, including conversation duration and message averages, to refine user interactions. Robust features like a live handoff system allow instant human intervention when needed, while the UI engine supports interactive elements such as images, buttons, and carousels for richer experiences. Through comprehensive APIs and helper functions, developers can integrate and control agents effortlessly, tailoring them to specific needs. Plus, the platform supports complete custom branding, ensuring every deployment aligns with your unique identity. TIXAE redefines Conversational AI by making innovation accessible and impactful.

TalkTrack can help you with all kinds of calls, from sales and support calls to pitching investors and collecting payments. Try TalkTrack wherever you make calls.

Ontosight.ai is revolutionizing research with AI-powered tools designed to make discovery, analysis, and collaboration faster, smarter, and more efficient. Built specifically for researchers, the platform streamlines teamwork with intuitive sharing features for papers, folders, and annotations, enabling seamless collaboration. By fostering greater efficiency and cohesion, Ontosight.ai helps research teams drive innovation and uncover breakthrough ideas together. But the platform doesn't stop at collaboration. Ontosight.ai enhances the writing process with its clarity-boosting paraphrasing tool, refining text to ensure originality and precision while preserving intent. This feature empowers researchers to articulate their findings clearly and impactfully, elevating the quality and accuracy of their work. By simplifying complex, time-consuming tasks, Ontosight.ai allows users to focus on what truly matters delivering groundbreaking ideas, advancing research, and making meaningful contributions to their fields. With cutting-edge features and a user-friendly design, Ontosight.ai puts research excellence within reach, helping teams achieve their fullest potential.

Create groups of users based on their interests and needs. Reach them with the right valuable content. Send dozens of personalized DMs per day in a fraction of the time and get the best response from audience.

Pattr is a Conversational AI SaaS platform to power, enable, enrich and understand your customer conversations in real-time and at scale. Deliver effective, engaging & healthy customer interactions at scale with our conversational AI platform.

Convlo automatically provides insights on what was said on the best calls, and how to improve the calls that don’t go well. Automatically enable the sales team to know what they said right on calls that closed, and what they forgot to mention on calls that didn’t go well.

Stop relying on memory. Sync all your calls, and keep your CRM automatically updated. Dictate your notes, even during a call. Sync to your CRM, or add to your task list.Record calls, get instant transcripts, and set up custom recording options for different contacts.See caller information, notes, and call history for your contacts, every time the phone rings.

A voice data measurement, analysis and qualification platform made for marketing, sales or management teams. Artificial intelligence to analyze calls, classify the most productive ones, create automations and accelerate the sales process.

q&ai watches your Gong, Chorus, and Zoom calls for you, highlighting and surfacing key product and marketing insights. Continuously gauge the voice of the customer, track key trends in the market, and highlight where your messaging works best - all automatically with q&ai.

Sidekick is an AI agent built to hold natural and dynamic conversations with customers and talk just like a human. Built on the world's most advanced AI models, Sidekick pushes the state of the art in natural conversation and converses seamlessly with your customers.

Gaspar.ai offers an intelligent AI service to make optimal service desk operations and experiences efficient and more enjoyable. With Gaspar.AI, admin will have powerful tools to create and automate mundane repetitive processes, such as employee onboarding. Meanwhile, all users benefit from the AI's ability to instantly auto-resolve 40% of recurrent employee requests. With Gaspar, organizations can further optimize their support process performance with Analytics Dashboard, which provides a comprehensive overview of key insights and real-time monitoring. Plus, its Proactive Insights feature provides IT teams with an easy knowledge management system. Even better, Gaspar can be integrated with most ITSM platforms, including ServiceNow, Freshservice and Jira Service Management, taking only 30 minutes to be deployed. All these features that Gaspar.AI provides are designed to be tailored to each company's specific needs — so it's no wonder Gaspar has become an essential partner for optimizing service desk operations and experiences!

Converz is a sales coaching program that increases client interactions by assisting them in contacting sales teams. More turnover, more customer happiness, and lower customer churn are the results. With digital teaching and mentoring for contact center agents, you can provide world-class customer experiences, enhance sales conversion, and speed up onboarding. Converz Analytics ensures that your agents execute to their full potential right away. Their program gives employees solid feedback on their communication abilities and shows them where they may improve. The platform then assists students in putting what they've learned into practice. The platform will tell you who and what requires your attention. The findings ensure that interventions benefit your staff in the long run. At the same time, instead of spending time examining transcripts or listening to tapes, you free up coaches to coach in a targeted and efficient manner. You can save time and money by reducing administrative overhead and generating actionable insights. Customers will return if you offer unforgettable experiences to them. Furthermore, you can spot errors that result in avoidable repeat interactions and take steps to remedy them.

Pulz.io redefines user engagement by offering real-time, personalized experiences through AI-driven recommendations. With its advanced technology, Pulz.io creates dynamic user journeys, providing tailored solutions that resonate deeply with audiences. From adaptive forms to intelligent chat tools, every interaction feels custom-crafted, enhancing engagement and driving increased conversions. Accurate data collection and analysis are at the heart of Pulz.io, delivering actionable insights and empowering brands with performance analytics to refine their strategies. Businesses benefit from branded, easy-to-implement solutions that elevate the user experience seamlessly. Pulz.io’s platform simplifies complex processes, enabling users to focus on growth while actively turning interest into commitment. With Pulz.io, they don’t just enhance interactions they transform them into impactful moments that improve satisfaction and deliver measurable results.