TheLoops Alternatives: Top 10 Customer Success Software in 2025

Empathy Logic is an independent customer data integration and marketing automation SaaS solution provider. The Empathy Logic Cloud (ELC) data exchange integrates our Client’s Customer and Prospect ERP and SaaS Application data to achieve true lifecycle marketing.

MetricsFlare is the customer success analytics platform we have built as a SMART Survey platform. Designed to collect customer feedback and digest it into comprehensive reporting you can learn from and act up on it. MetricsFlare is integrating with Zendesk in order to provide a seamless experience in collecting customer feedback.

Open SaaS product and ZapScale’s Chrome extension on the side. Run the use case on product. ZapScale records the use case steps right from product. Now, get the use case outcomes every time users take the same action.

Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders.

ChurnKey enables the facility of providing customers with personalised cancel flows for a healthy subscription rate. ChurnKey is one of the best options for client organisations to understand their customer behaviour. The platform allows client organisations to establish a better relationship with a customer who has attempted to cancel the subscription. Connecting Stripe and plugging ChurnKey in are the two things after which, the cancellation flow is ready to work. Now, whenever ChurnKey senses a cancellation attempt, the flow launches itself. This is accompanied by personalised offers and benefits that are put before the customer dynamically. The offers and benefits are curated essentially taking into account the customer’s search and activity history. These offers also include incentives like coupons, chat, pauses and around-the-day phone support. The active analytics report lets client companies calculate in real-time the customers they have won back and the offers that changed the game. Along with these insights, ChurnKey also provides feedback reports in detail. The cancellation sessions can be replayed as well.

Volie plans the entire day so BDC managers can focus on what matters most, building value into operations. Volie is automotive software made for dealerships. The BDC Engine that allows to rethink the way manage customer communications for sales and service BDC's. The only BDC platform made specifically for automotive. Volie provides the 3 things BDC needs to be profitable all in one place: Data Management, Campaign Management and Communication Management.

ProsperStack is the drop-in cancellation flow that prevents churn, automatically. Use targeted offers to save customers and capture feedback to make informed product, pricing, and remarketing decisions. Turn the cancellation flow into a powerful churn-prevention tool. Present special offers tailored to the reason a customer is leaving. Analyze results and customize at any time to learn what's most effective. According to a McKinsey report, re-engaging past customers is up to 10 times less expensive than acquiring new ones.

Planhat is an advanced consumer success platform that helps with data monitoring, project management, and customer experience improvement within an individual business. Hundreds of modern technology firms across the world rely on Planhat in order to optimise customer success and lifetime value. The software is capable of centralising all customer-related data and creating customisable dashboards to see what adds value and what doesn't. Besides improving the customer lifecycle using playbooks, triggers, alerts, and automation. Also, Planhat can be integrated with pre-existing business tools and derive a unified view of customer-related data in real-time. Zapier, Zendesk, Mailchimp, Pipedrive and Stitch are among the notable ones. For those who are into a subscription business, advanced revenue management functionality within Planhat helps the admin get rid of pivot charts and heavy spreadsheets. On the contrary, they can get a quick overview of new bookings, approaching renewals and development over time.

2 Steps is an online Customer Journey Analytics Software. Synthetic automation for native mobile applications has been a challenge for organizations. 2 Steps leverages almost a decades worth of expertise in automating mobile applications. Real iOS & Android devices are available to perform complex synthetic workflows with performance data and screencast replay made available in Splunk. Your organization should be deeply concerned with the functionality of any application they release to market.

Gainsight CS is a customer success system that analyzes the customer journey across many channels to help firms streamline activities such as onboarding, retention, support, workflow management, and more. Managers can use video tutorials, walk-throughs, and other support resources to manage the training and implementation of new operations on the platform. White-label capabilities are included in Gainsight CS, allowing businesses to design customised surveys using templates, issue automatic follow-up reminders, and evaluate client replies using machine learning and text analytics. Account planning, interaction tracking, targeted campaigns, alerts, goal management, and more are just a few of the capabilities available. Furthermore, a video messaging tool allows users to make and distribute short movies to customers in order to increase consumer interaction. Gainsight CS allows teams to communicate client updates, insights, notes, emails, and to-do lists with external and internal stakeholders, allowing for better cooperation. It also integrates with HubSpot, Microsoft Dynamics 365, Salesforce, SAP CRM, Slack, Google Analytics, and SurveyMonkey, among other third-party services.

Ecosystems is a customer value management software that helps companies to measure the value of their customers. Whether users want to make a pre-sale value assessment or want post-sale value awareness, Ecosystems enable users to effectively figure out their customers’ value. This software is capable of replacing unstructured forms of qualitative (differentiators and case studies) and quantitative (ROI/TCO models) content in order to find out the best customer value. Ecosystems empowers users to improve their customer models so that they can create better strategic deals. This helps them to directly include customers in a value dialogue easily. They can even collect useful analytics and benchmarks across their customer engagements. With Ecosystems, companies get to enhance their messages by using pre-built libraries where they can find industry value templates. Furthermore, companies can also generate board-ready outputs that are compatible with Google Workspace and Microsoft Office formats.

UserIQ provides software firms with a Customer Success Platform that enables them to provide better customer experiences, whether those involve high-touch engagement or tech-touch interactions within the programme. Customers may therefore efficiently scale onboarding, boost feature utilisation, quicken time to value, lower churn, and ultimately improve revenue throughout the client experience. The best businesses are established one client at a time, and those customers expand as a result of meaningful user interactions. With leaders in customer success who are equally committed to optimising success at every user moment, UserIQ takes this strategy extremely seriously. A customer health dashboard, product intelligence, plays, and in-app interactions like user onboarding tours are among the features. This is an excellent tool if you're not sure how to segment your audience or if you have a certain feature you want to encourage them to use. Without you having to manually go through data or prepare reports, the insights are essentially automatically generated to show you where connections are occurring. Anyone may set it up and access the data because of its non-technical user-friendly interface and clickable elements.

Welcome to Out of Dark, the ultimate solution for managing and improving their customer experience. Are they tired of feeling like you're in the dark when it comes to understanding and optimizing their customer interactions? Do they wish there was an easy way to map out their customer journey and identify touchpoints that need improvement? Look no further, because Out of Dark has they covered. With Out of Dark, they can create a comprehensive map of all their customer interactions and touchpoints, including their website, landing pages, ads, mailing, review sites, customer support, and more. Say goodbye to the nightmare of managing customer experience, because Out of Dark simplifies the process by allowing they to keep everything in one place. No special expertise is required – all they need is less than 30 minutes to create their own mindmap. But that's not all. With Out of Dark, they have access to all their key performance indicators (KPIs) and their performance at their fingertips. Keep track of important data such as their Google reviews and NPS from their customers. Plus, over time, they'll build up their company's historical memory, allowing they to track progress and make informed decisions. Out of Dark also allows they to assign responsibilities for activities to their team members, ensuring that everyone knows what they should be doing to improve the customer experience. And with the ability to create customer personas, they can better understand their target audiences and tailor their interactions to their behaviors, thoughts, and decision-making processes. So why wait? Join the professionals with a third party perspective and take control of their customer experience with Out of Dark. Don't let their customer interactions stay in the dark – bring them to light with Out of Dark.

ServiceSource International, Inc is a global outsourced go-to-market services provider that accelerates B2B digital sales and customer success transformation. B2B inside sales, digital sales, customer success, renewals management, and channel management solutions.

Akita is a smart customer success platform, developed to function as the center for all your customer information, activity, and analytics to enhance your customer engagement and elevate your revenues. It allows you to create an unlimited number of client alerts so you can respond quickly when a customer is about to churn or is ripe for upselling. With Akita, you can construct strong customer segments, allowing you to personalize your customer engagement efforts to each customer's specific needs. In reaction to customer behaviour or qualities, you can trigger pre-defined processes with Akita. From your personal inbox, you can create tasks and send messages using this platform. Akita's Customer Success planner streamlines your day-to-day workflow by allowing you to create, schedule, and manage activities from one easy interface. It offers the most comprehensive client health scoring on the market, allowing you to see data about each customer at a glance. Additionally, you can create as many dashboards as you like, complete with data, charts, and customer lists, to provide you a rapid overview of your Accounts with this platform.

Partenero is a service aiming to help businesses collaborate and communicate better with their partners and ensure compliance. It provides a way to manage vendor relationships and enables users to better manage the information of vendors and partners, roles and responsibilities, contracts, Project SLAs, KPIs and more. Users can collaboratively share files, assign tasks and activities, discuss issues and track projects among themselves. Additionally, the user is benefitted by better controls for collaboration with vendors. Alerts and reminders for SLAs and ensuring SLA compliance are also key features of the tool. Project statistics are available in various formats, and key information is displayed firsthand on the dashboard. Project statuses, timelines, change requests, issues, escalations, notes and documents can be tracked collaboratively. The offerings of the tool include features such as change requests and issues tracking, budget, and billing tracking, SLAs and KPIs tracking and a dedicated success manager.

Amity is a robust customer success platform that enables you to show your clients the benefit of utilizing your product on a daily basis for improved growth and revenue. It enables you to showcase what success means to your clients and how your service can assist them in achieving it. With Amity, you can recognize your customer's reason for the upsell and be ready to capitalize on it. It offers real-time insights which are tailored to your company, so that you are never left behind. It allows your team to take the appropriate action at the appropriate moment. You can use management dashboards and reports to get the data they need to plan for predictable development. Amity incorporates information from your application, website, and smartphone apps with data from your invoicing, CRM, email, branding, and support ticket systems to comprehend the complete customer lifecycle. Your team can develop and sustain high-precision customer connections with the assistance of health ratings and customized insights. Additionally, you can create your own notifications, alerts, lifecycles, playbooks, and programs using your own business rules.

Headway App - Changelog for your product. It offers many features like Custom branding, Integrations, Teams, Scheduled publishing, Privacy, Custom categories, and Markdown editor

APertain is a Mobile Customer Engagement Platform that every mobile developer needs but lacks the resources to design and manage. Push Notifications, Rating Prompts, App Analytics, In-App Support, Feedback Prompts, In-App Surveys, Upgrade Message Push, and Pertain EngineTM, are only some of the features provided by APertain. Every publisher should have equitable access to an enterprise-level Customer Engagement Platform at a reasonable price, according to APertain. APertain decides to improve an app's Monthly Active Users. Their mission is to transform their customers' revenue/business models so that they may focus on their core strengths while leaving the User Engagement efforts to APertain. If they create a compelling product, APertain will ensure that the user recognizes it and creates the necessary app usage to improve their customers' bottom line. You'll be able to form fantastic collaborations with a variety of mobile developers to integrate APertain's fantastic User Engagement features into a variety of apps.

With Yarea, building own Customer Portal has never been easier. Improve customer relationship, build loyalty, gain in efficiency. Pick the modules and integrations want to combine in our AppStore. Invite users, your team, customers. Let them feel at home.