PhoneTrack Alternatives: Top 10 Conversation Intelligence Software in 2025

KNO, AI-powered no-code assistant! KNO is here to revolutionize the way to get reliable and precise information. With KNO at customer side, there’s no need to take long detours in search for answers. Simply ask anything and it'll generate bite-sized portions of exactly what looking for—every time. It's powered by advanced generative AI that makes it smarter and more capable with each new request. And the best part is can deploy KNO as an ultra-powerful support or sales assistant in SaaS without a single line of code!

ContactEngine lets provide proactive customer service interacting with customers through the channels they’re most comfortable with, before they need to contact user. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of the operations, and revolutionizing the customer experience.

TailorTask is transforming productivity by automating tedious tasks in just 10 minutes. Users simply express their needs in plain English, and TailorTask's AI agent handles the rest. No longer needing to spend hours searching Google, TikTok, and blogs for industry insights, users can now focus on the creative aspects of content creation and copywriting. TailorTask's intuitive AI not only crafts a comprehensive plan for task automation but also integrates effortlessly with tools like Google Drive, Slack, and email for a seamless experience. Users can adjust, provide feedback, or completely revamp the AI-generated plan, ensuring it perfectly meets their requirements. TailorTask is the ultimate solution for professionals looking to streamline their workflow and reclaim valuable time.

VoiceOps is a coaching enablement software designed for call centres. Coaching enablement is an important inclusion for brands to generate higher ROI and enhanced flexible behaviours. The software is the first of its kind for it conveniently turns call centre data into measurable outcomes for the relevant teams. Better coaching enables call centre operators to produce flexible changes in behaviour and thus, make the most out of the calls they receive. Scalable coaching enablement further makes it easier for the operators as well as the executives to sift through and analyse the data. The training is essentially consistent without repetition, all directed to transform the team’s excellence as well as the outcomes it provides. VoiceOps helps in maintaining measured adherence to the call flow. With a large number of calls at a go, it often becomes confusing and difficult for the call centre people to adjust through. This is where VoiceOps comes in and helps clients to reduce their performance gaps, generating stellar ROIs.

SONA, which is driven by AI and Machine Learning and has a Natural Language Processing interface, makes your life easier by automating tedious chores and increasing your productivity. Using AI-powered SONA, streamline time-consuming industrial processes, allowing manufacturing companies' representatives to focus on more difficult concerns. Sona. AI is bringing parents, teachers, and kids together to form an incredible learning environment. For HR specialists, the software is fantastic. It automates operations that are manual, repetitive, or reliant on rules. It's simple to set up, and SONA can acquire, analyse, and record data while interacting with people thanks to artificial intelligence and machine learning. SONA assists recruiters as a personal assistant. CV shortlisting, interview scheduling, reminders & follow-up conferences, and replying to incoming queries & application status are just a few of the roles it may accomplish. It is useful not only for HR workers, but also for the hospitality industry, sales teams, and even therapy. SONA reaches out to those who are depressed and offers them support through therapeutic talks. It's also a multilingual platform with a slew of other features.

Invoca is a call tracking and analytics software driven by artificial intelligence that is ideally suited for all types of enterprises. Invoca allows revenue teams to create better buying experiences, attract more leads, and boost revenue across the board. It's a platform that provides marketers with campaign attribution and actionable data from incoming phone conversations. Invoca's provides AI-powered call tracking and analytics capabilities that are specifically designed for enterprise marketers. It is a one-stop solution that makes use of modern technology to gather data, boost your marketing significantly, and multiply your revenue. Marketers can use data from phone interactions with consumers to better understand and anticipate consumer behavior using Signal AI predictive analytics of Invoca. It provides precise and real-time call analytics that are tailored to a company's unique requirements. This is software that is one of its kind. Its AI capabilities are unmatched and have won Invoca several accolades. It is a no-brainer choice and you must use this software to boost your business and revenue. It provides a free trial version, 24/7 live assistance, and some affordable premium plans to choose from.

Elevate their customer interaction experience with Insighto.ai, the conversational AI partner designed to bridge the gap between businesses and a global audience. Perfect for professionals seeking to expand their reach, this intelligent solution facilitates natural, seamless communication in a variety of languages, ensuring no customer is ever lost in translation. Improve the quality of customer service by offering real-time, fluent conversations in the customer's native language, leading to higher satisfaction and loyalty. Reduce the need for multilingual staff and minimize the risk of miscommunication, thereby streamlining operations and cutting down on training costs. Stand out in the marketplace by providing an innovative communication tool that transcends language limitations, placing their business ahead of the curve. In an increasingly connected world where customer experience is paramount, Insighto.ai stands out as a versatile and essential tool for proactive organizations looking to thrive on a global stage. Embrace the future of communication with Insighto.ai, their partner in creating meaningful, language-inclusive customer relationships.

Chorus is an intuitive conversation intelligence platform that helps companies to capture and analyse customer-centric calls, emails and meetings on the go, besides helping them make better decisions facilitating enhanced sales. It comes loaded with a variety of video conferencing, sales engagement, dialer and other enterprise centric solutions helping users to record and analyse every conversation in detail. The platform runs through company-specific sales and business processes, identifying appropriate themes and patterns in every conversation and highlighting the important moments automatically. Companies can also launch learning programs for their teams to meet specific sales needs. Chorus provides detailed insights into customer-centric interaction, which enables businesses to discover what is happening across their sales pipeline and where they need to focus to create successful relationships. In addition, the offered insights can be used to analyse trends about relevant conversation topics, such as product features, objection handling, pricing or competitors. Real-time integrations with external platforms and tools help with strengthening individual workflows across various departments, like communication, automation, scheduling and more.

InteliConvo is the ultimate Al Powered Speech Analysis & Automation platform. It provides businesses and organizations with powerful insights into customer conversations that would otherwise be hidden. With InteliConvo, 100% of recorded customer calls can be analyzed for customer buying patterns, intents, sentiment, willingness to pay, product feedback, and brand image. This data can then be used to automate workflows and increase team performance, sales velocity, debt collections effectiveness, customer experience ratings, and compliance with regulation requirements. InteliConvo is the perfect tool for professionals looking to get a competitive edge in their industry by leveraging customer data for additional insights.

Engy sees all online discussions in real-time about your product, or people’s need for it, and engages in the conversation as your personal brand ambassador and intelligent sales agent. Engy’s core is a highly intelligent proprietary AI natural language processing technology which discovers all conversations about your specific product or brand, topic, category, or someone’s need for a product like yours. It then engages in the conversation. And does so in a way that’s intelligent and in line with the tone and topic. While it is actually a sales agent representing your product, it does not try to push a sale immediately. This would be perceived as spam, and would not be well received. Rather, it looks for opportunities to communicate product highlights, and advocate product benefits. Think of it as a highly skilled diplomatic brand ambassador. Engy is an excellent mix of people and technology.

A system, where a real human listens and sorts all your new patient calls giving you day-by-day, week-by-week, and month-by-month reporting. Every call is analyzed and graded, giving you maximum return.

Stop boring their users and give them an authentic, personalized experience. Feedback doesn't have to be a chore! Give them options to provide video, ratings, free form text feedback. Share a link to their feedback form over email, Facebook, Twitter, and more, or embed a widget on their website. Give the users multiple options such as video, ratings, freeform text, and more. Even various types at one time! Keep the conversation going by replying to any responses they get! Ongoing discussions handled with in-app conversations will give them the rich feedback their need to succeed!

Zipteams offers intelligent meeting and call solutions that revolutionize customer engagement. With a focus on innovation and personalization, Zipteams provides efficient and timely responses to meet the specific needs of each customer. By leveraging the latest technology and advanced analytics, Zipteams enables organizations to deliver highly effective and personalized customer interactions. With Zipteams, businesses can improve their customer satisfaction, increase their customer loyalty, and drive their revenue growth. Zipteam's intelligent meeting and call intelligence solutions are changing the way organizations engage with their customers, delivering a superior experience and measurable results.

Sakesken works as an AI Sales Assistant for businesses. Organizational admins can trust the software as a copilot for their step-by-step sales journey. They can use it to get detailed insights about scores incurred by individual leads and their conversion metrics. Further, detailed insights and analytics let users diagnose potential loopholes and improve them on a daily basis. Salesken assures active integration with external platforms like Skype, Zoho, Pipedrive, Bluejeans, RingCentral and more, making it easier for professionals to get their lead conversion mechanics sorted out. Apart from generating leads and converting them into loyal customers, enterprises can also depend on Salesken to generate accurate feedback from the clients’ end. They can get the process completed via direct call, web conference, one-to-one business chat with agents and email facilities. Advanced dashboards featured by the software, let managers/team leaders monitor the regular performances showcased by their team members.

Reveal F2F.AI has created an innovative cloud-based SaaS platform to enable corporations and organizations to capture and produce insights from face-to-face (F2F) communication. In their digital world, it is essential to record and analyze F2F exchanges, to provide a comprehensive digital picture of interactions, transactions, and customer journey. And it was founded by technical sales experts from the data capture industry, who serve global markets. Their face-to-face interactions with executives helped them realize the importance of the critical element missing from providing 360-degree digitized customer service: capture and analysis of F2F interactions. Reveal F2F is the most qualified technician to serve that need.

Kape is a revolutionary platform that empowers sales leaders to create highly productive sales teams with the help of modern technology. It adopts an innovative approach that captures and analyzes everyday sales conversations with clients to identify skill gaps and improve productivity. This approach saves time and resources that would otherwise be invested in creating lengthy presentations and quotations. Kape provides insights into the suitability of potential clients, helping businesses avoid payment and service-related issues in the future. By gaining a deeper understanding of clients' companies and financial capacities, sales leaders can make informed decisions about whether to pursue a business relationship. Kape's cutting-edge technology makes it a valuable tool for sales leaders who want to streamline their operations, improve their teams' performance, and make better decisions about their business relationships.

Herbie.AI is a two-way voice-enabled speaking smart assistant that provides conversationally-driven customer service both on voice and text. Herbie.AI is a full-time, multicultural and multi-ethnic AI-powered chatbot that provides 24x7x365 energetic customer service and a unified approach across 13+ social channels. It utilizes the customer's preferred language to transform business digitally. Herbie.AI is equipped with advanced and matured conversational AI technologies that enable it to provide support to customers for resolving their queries, answering their questions, and making purchases. Furthermore, it adds a fresh, friendly and futuristic branding to website. Herbie.AI can automate conversations with online visitors, employees, customers and suppliers. This chatbot can be integrated with various CRM and helpdesk systems, helping to create a personalized experience for each customer.

Aktify is an ideal platform for conversational AI and SMS technology designed especially for phone sales teams. The conversational AI provided by this platform lets clients hold long and meaningful conversations with their prospects, extract and deliver exactly what is wanted. These conversations can be continued with multiple prospects simultaneously and with a parallel speed to ensure that none of the enquirers is left hanging. It is a largely automated platform that takes responsibility for all of the mundane tasks associated with lead generation and conversion. With these tasks being taken care of, the human agents get enough time to divert their attention towards more concerning aspects related to present customers and their issues. With texts, there is a decreased possibility of spam and unattended messages because the AI sends only that which is of use. This increases the efficiency of the managers besides significantly increasing closing rates.

Get insight into user customer reality with Revenue Intelligence their data-driven revenue intelligence platform will help user raise user sales conversion rates, generate more revenue and lower user customer service costs. All the data from the interactions between user agents and customers. They provide user with a reliable, data-driven, and fully automated report of user prospective customer behaviors and solutions for the future. They help user automate and optimize user call center operations. They design and build AI voice bots that will make customer interactions easier.

Orango AI transforms the way users interact with the product by offering seamless, real-time guidance. Forget intrusive product tours—Orango’s in-product AI assistant intuitively guides users when they’re onboarding or stuck, ensuring no one is left confused. This intelligent agent takes control of the cursor, interacting directly with the UI to complete tasks on the user’s behalf. Every action is clearly demonstrated and explained, making complex workflows feel effortless. By suggesting actions based on user context and proficiency, Orango AI personalizes the experience, boosting user confidence and satisfaction. With virtual cursor movements and instant solutions, users engage more deeply and are far more likely to stick with the product. And that’s not all! Orango also provides actionable insights into how the product is being used, enabling to fine-tune the experience and drive continuous improvement. Simplify onboarding, remove friction, and elevate user engagement with Orango AI, the ultimate in-product assistant.