Ubiquity Alternatives: Top 10 Customer Success Software in 2025

Quala quantifies what customers say, teams hear, and customers do to inform business decisions and trigger customer workflows. Quala - Smarter, faster technology for Customer Success so you can better serve, retain and upsell

EvaluationsHub's evaluation software revolutionizes how businesses collect and analyze feedback from customers and suppliers. This intuitive Customer Success Management (CSM) tool unifies 360° feedback and delivers actionable insights, driving growth through multi-metric B2B evaluations. With customizable survey templates and automated reminders, businesses can launch custom evaluations quickly and efficiently. The software's advanced analytics features, including sentiment analysis and trend tracking, enable companies to identify patterns and trends in their data. EvaluationsHub offers customizable blueprints and pre-built templates tailored for various segments, industries, and buyer personas, ensuring evaluations are both comprehensive and relevant. The platform also prioritizes data security and privacy, providing peace of mind for its users. Seamless integration with existing systems and the ability to brand evaluations further enhance the user experience. By automating complex B2B reviews in just four easy steps, EvaluationsHub empowers businesses to maximize efficiency, improve supplier performance, and boost customer satisfaction with centralized, real-time insights.

Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders.

Cust offers a solution by ensuring every customer receives attention akin to top clients with dedicated account managers. As a next-gen customer success management platform, Cust gets to know your long-tail customers and crafts personalized success plans. By influencing decisions throughout the customer journey, Cust provides a high-touch experience for low-touch segments. It helps retain revenue with effective onboarding, feedback escalation, and renewal handling while expanding revenue through targeted upsell and cross-sell strategies. Cust also aids in recovering revenue by re-engaging dormant customers. With Cust, high-touch customer success is scalable to smaller customers, transforming your digital strategy for improved retention and growth.

Introducing the Churn Solution, their ultimate weapon in the battle against customer attrition. Designed to turn their customers right around, this revolutionary tool offers them the power to customize cancellation flows and retain those precious customers that might slip through their fingers. Imagine having the ability to analyze cancellation accurately and recover payments seamlessly. With the Churn Solution, this dream becomes a reality. By integrating this cutting-edge technology within their Stripe account, they'll have access to real-time data that will enable you to make informed decisions and take proactive steps to reduce churn. But that's not all. When you invest in the Churn Solution, they're not just retaining customers, they're maximizing their lifetime value. Studies have shown that companies using This solution have seen a remarkable 28% increase in lifetime value. Imagine the possibilities that come with such growth expanded revenue, increased customer loyalty, and a thriving business. This team of experts has crafted this solution with the professional in mind. We understand the importance of a seamless user experience, and that's why the Churn Solution is easy to implement, navigate, and customize. they'll have the power to create cancellation flows that align with their brand and resonate with their customers, ensuring their satisfaction and loyalty. Invest in the Churn Solution today and experience the transformative power it can have on their business. Don't let another customer slip away take control of their churn rates and unlock the full potential of their customer base. Join the countless satisfied businesses already benefiting from this game-changing solution. Embrace the Churn Solution and start turning customers right around today.

ProsperStack is the drop-in cancellation flow that prevents churn, automatically. Use targeted offers to save customers and capture feedback to make informed product, pricing, and remarketing decisions. Turn the cancellation flow into a powerful churn-prevention tool. Present special offers tailored to the reason a customer is leaving. Analyze results and customize at any time to learn what's most effective. According to a McKinsey report, re-engaging past customers is up to 10 times less expensive than acquiring new ones.

2 Steps is an online Customer Journey Analytics Software. Synthetic automation for native mobile applications has been a challenge for organizations. 2 Steps leverages almost a decades worth of expertise in automating mobile applications. Real iOS & Android devices are available to perform complex synthetic workflows with performance data and screencast replay made available in Splunk. Your organization should be deeply concerned with the functionality of any application they release to market.

Open SaaS product and ZapScale’s Chrome extension on the side. Run the use case on product. ZapScale records the use case steps right from product. Now, get the use case outcomes every time users take the same action.

Uniqolabel’s Loyalty Solution establish that the clients are connected and loyal to the trade name. It includes a multi-factor loyalty system with complete control ensuring complete transparency, control and security. Also included is a slaking module integrated with multiple satisfaction methods to encourage the consumer.

Welcome to Out of Dark, the ultimate solution for managing and improving their customer experience. Are they tired of feeling like you're in the dark when it comes to understanding and optimizing their customer interactions? Do they wish there was an easy way to map out their customer journey and identify touchpoints that need improvement? Look no further, because Out of Dark has they covered. With Out of Dark, they can create a comprehensive map of all their customer interactions and touchpoints, including their website, landing pages, ads, mailing, review sites, customer support, and more. Say goodbye to the nightmare of managing customer experience, because Out of Dark simplifies the process by allowing they to keep everything in one place. No special expertise is required – all they need is less than 30 minutes to create their own mindmap. But that's not all. With Out of Dark, they have access to all their key performance indicators (KPIs) and their performance at their fingertips. Keep track of important data such as their Google reviews and NPS from their customers. Plus, over time, they'll build up their company's historical memory, allowing they to track progress and make informed decisions. Out of Dark also allows they to assign responsibilities for activities to their team members, ensuring that everyone knows what they should be doing to improve the customer experience. And with the ability to create customer personas, they can better understand their target audiences and tailor their interactions to their behaviors, thoughts, and decision-making processes. So why wait? Join the professionals with a third party perspective and take control of their customer experience with Out of Dark. Don't let their customer interactions stay in the dark – bring them to light with Out of Dark.

Beatchurn is the solution to all their customer churn woes. As a SaaS company, they know all too well that churn is the ultimate enemy of growth. But fear not, because Beatchurn is here to help them understand their customers like never before. They understand that customer success is the cornerstone of any successful business. That's why they’ve designed Beatchurn to drive value to their customer success and ultimately boost their growth. With Beatchurn, you'll have access to a third-party perspective that will give they a deeper understanding of their customers. This user-friendly interface makes it easy to gather feedback, track customer satisfaction, and identify pain points that could lead to churn. Plus, these advanced analytics provide them with valuable insights into customer behavior, allowing them to tailor their approach and improve customer retention. Beatchurn also offers personalized recommendations and automated processes to ensure every customer is getting the attention they deserve.

APertain is a Mobile Customer Engagement Platform that every mobile developer needs but lacks the resources to design and manage. Push Notifications, Rating Prompts, App Analytics, In-App Support, Feedback Prompts, In-App Surveys, Upgrade Message Push, and Pertain EngineTM, are only some of the features provided by APertain. Every publisher should have equitable access to an enterprise-level Customer Engagement Platform at a reasonable price, according to APertain. APertain decides to improve an app's Monthly Active Users. Their mission is to transform their customers' revenue/business models so that they may focus on their core strengths while leaving the User Engagement efforts to APertain. If they create a compelling product, APertain will ensure that the user recognizes it and creates the necessary app usage to improve their customers' bottom line. You'll be able to form fantastic collaborations with a variety of mobile developers to integrate APertain's fantastic User Engagement features into a variety of apps.

Partenero is a service aiming to help businesses collaborate and communicate better with their partners and ensure compliance. It provides a way to manage vendor relationships and enables users to better manage the information of vendors and partners, roles and responsibilities, contracts, Project SLAs, KPIs and more. Users can collaboratively share files, assign tasks and activities, discuss issues and track projects among themselves. Additionally, the user is benefitted by better controls for collaboration with vendors. Alerts and reminders for SLAs and ensuring SLA compliance are also key features of the tool. Project statistics are available in various formats, and key information is displayed firsthand on the dashboard. Project statuses, timelines, change requests, issues, escalations, notes and documents can be tracked collaboratively. The offerings of the tool include features such as change requests and issues tracking, budget, and billing tracking, SLAs and KPIs tracking and a dedicated success manager.

With Yarea, building own Customer Portal has never been easier. Improve customer relationship, build loyalty, gain in efficiency. Pick the modules and integrations want to combine in our AppStore. Invite users, your team, customers. Let them feel at home.

Ecosystems is a customer value management software that helps companies to measure the value of their customers. Whether users want to make a pre-sale value assessment or want post-sale value awareness, Ecosystems enable users to effectively figure out their customers’ value. This software is capable of replacing unstructured forms of qualitative (differentiators and case studies) and quantitative (ROI/TCO models) content in order to find out the best customer value. Ecosystems empowers users to improve their customer models so that they can create better strategic deals. This helps them to directly include customers in a value dialogue easily. They can even collect useful analytics and benchmarks across their customer engagements. With Ecosystems, companies get to enhance their messages by using pre-built libraries where they can find industry value templates. Furthermore, companies can also generate board-ready outputs that are compatible with Google Workspace and Microsoft Office formats.

UserIQ provides software firms with a Customer Success Platform that enables them to provide better customer experiences, whether those involve high-touch engagement or tech-touch interactions within the programme. Customers may therefore efficiently scale onboarding, boost feature utilisation, quicken time to value, lower churn, and ultimately improve revenue throughout the client experience. The best businesses are established one client at a time, and those customers expand as a result of meaningful user interactions. With leaders in customer success who are equally committed to optimising success at every user moment, UserIQ takes this strategy extremely seriously. A customer health dashboard, product intelligence, plays, and in-app interactions like user onboarding tours are among the features. This is an excellent tool if you're not sure how to segment your audience or if you have a certain feature you want to encourage them to use. Without you having to manually go through data or prepare reports, the insights are essentially automatically generated to show you where connections are occurring. Anyone may set it up and access the data because of its non-technical user-friendly interface and clickable elements.

RoboRewards customer loyalty reward program software is Planned for businesses wanting to develop the customer loyalty and white label partners looking to resell the software. It offers some features like Segment marketing, Social sharing, Leaderboard, Surveys and much more.

Reduce the risk of working and investing in features by asking your users what they want. Build in public. Create custom boards for different app sections, system or topic, it's up to you. Inform about ongoing issues on different systems; Show off the reliability of your tech.

Mobile Ordering & Loyalty App Solution with a proven track record of revenue growth. It offers some valuable features like Branded Mobile App, Mobile Ordering, CRM & Analytics, Push Marketing Campaign and much more.

Whisqr Loyalty Program was launched to focus on the businesses. It provides customizable customer mobile experience, business branded online registration, on-location display materials, email announcements and notifications, reporting and more.