What is Entropik Decode and how does it work?
Decode Live enables businesses to connect with customers in real-time. With Decode Live, users can create surveys, share videos and images, identify key moments in the conversation, and tag those moments with predefined notes, action items, and risks. It also provides users with built-in API connectors to integrate all conversations across different platforms. Additionally, it provides a unified dashboard to view all conversations from all platforms in one place, and users can create collections to group conversations logically. Decode Live also helps users to search across transcripts, highlights, tags, and insights. Furthermore, users can collaborate across conversations by tagging team members in transcripts and highlights. It also provides comprehensive conversation analytics with real user emotion and behavior data. Finally, users can summarize conversations by embedding references such as highlights, tags, media, and notes as evidence.
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